Project Manager Scrum Master

Rahul Tuli

Project Manager Delivering Scalable Solutions & Measurable Results

917-***-**** *****.****@*****.*** linkedin.com/in/tulirahul San Francisco, CA New York, NY Summary

Versatile project leader with over 9 years of experience driving cross-functional teams and delivering impactful projects across diverse industries. Known for transforming business challenges into efficient solutions, leveraging tools like Jira, Asana, and Salesforce to streamline workflows, enhance collaboration, and achieve project milestones on time. Expertise includes optimizing processes, implementing CRM and automation systems, and negotiating vendor partnerships to improve operational efficiency and reduce costs. Skilled at aligning technical solutions with business needs to drive revenue growth and exceed client expectations. Combines adaptability, strategic thinking, and a results-focused mindset to deliver measurable outcomes in fast-paced, evolving environments.

Certifications

• Project Management Professional (PMP)

• Certified Scrum Master (CSM)

• Certified Scrum Product Owner (CSPO)

Technical Skills

• Jira, Asana, Monday.com, MS Project

• Tableau, Power BI, Excel

• Salesforce, HubSpot, Oracle PMS/Opera

• SAP, QuickBooks, Budget Forecasting

Core Competencies

• End-to-End Project Lifecycle Management using Agile & Scrum methodologies

• Process Optimization and Data-Driven Decision-Making

• CRM Implementation and Workflow Automation

• Change Management

• Strategic Planning, Risk Mitigation, and Stakeholder Engagement

• Cross-Functional Team Leadership and Collaboration

• Problem-Solving and Adaptability in Fast-Paced Environments Professional Experience

Project Consultant – Smart Automation & SaaS Services Niros Tech (June 2024 – Present)

Led a high-stakes smart automation initiative, managing cross-functional teams and leveraging cutting-edge technology to deliver operational improvements. Focused on driving efficiency, implementing innovative solutions, and ensuring project alignment with strategic business goals.

• Directed a $250K smart automation project, deploying AI-powered SaaS dashboards to boost operational efficiency by 35% and elevate client satisfaction.

• Engineered a KPI-driven tracking system and implemented robust risk mitigation measures, reducing project delays by 30% and ensuring seamless execution across automation initiatives.

• Streamlined project cycle times by 20% through process optimization and championing a culture of continuous improvement.

• Led an 8-member Scrum team, accelerating delivery speed by 100% through the adoption of Jira for task management and agile workflows by reducing product backlog.

• Negotiated vendor contracts, achieving 40% cost savings by leveraging fixed-price agreements and JIT inventory strategies to optimize procurement.

Senior Project Manager

Marriott International - ITC Limited (July 2018 - July 2023) Drove strategic and operational excellence by leading complex, multi-segment projects and managing a diverse portfolio of high-value clients. Functioned across strategic and client-facing roles to deliver measurable business outcomes, leveraging process optimization, technical innovation, and stakeholder engagement to achieve growth and efficiency.

• Delivered a 30% revenue increase across corporate and event markets by refining processes and enhancing stakeholder collaboration through Value Stream Mapping.

• Executed strategic alignment initiatives for a $2.1M revenue portfolio, achieving 95% of annual budget targets and strengthening client relationships through proactive communication.

• Participated in a CRM implementation as Subject Matter Expert. Optimized workflows, automated lead tracking, and improved forecasting, leading to faster response times and enhanced operational efficiency.

• Enhanced project delivery through data-driven insights, resource optimization, and robust communication plans, reducing delays and increasing operational efficiency.

• Launched innovative go-to-market campaigns during the COVID-19 pandemic, acquiring 50+ new clients and expanding market share with digital outreach strategies.

• Cultivated a portfolio of 300+ corporate clients, generating $2.45M in revenue by aligning project execution strategies with unique client requirements. Leveraged use of the RACI Matrix ensuring consistent performance and client satisfaction.

• Secured high-value business contracts by tailoring solutions through consultative selling and negotiating, consistently achieving over 90% of annual budget targets. Assistant Sales Project Manager

Marriott International - ITC Maratha (August 2012 - May 2016) Managed key client accounts and drove revenue growth through strategic account planning, data-driven sales strategies, and process optimization. Focused on fostering long-term client relationships and delivering tailored solutions that enhanced customer retention and operational efficiency.

• Managed enterprise accounts, generating $0.8M in annual revenue by implementing structured engagement plans and fostering client relationships for consistent value delivery.

• Increased Customer Lifetime Value (CLV) by $150K YoY through proactive client meetings and tailored solutions that boosted retention and satisfaction.

• Implemented data-driven sales strategies using Oracle PMS, enabling $100K in improved sales outcomes through optimized market analysis and customer relationship management.

• Streamlined workflows by coordinating cross-functional teams, aligning project deliverables with client needs, and achieving a 20% reduction in turnaround times. Education

Master of Science in Project Management

New York University New York, NY September 2023 - December 2024 Master of Business Administration in Marketing & Human Resources NMIMS University Bangalore, India June 2016 - April 2018 Bachelor of Hospitality (B.Sc.)

Rizvi College Mumbai, India June 2009 – April 2012

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