Customer Service Restaurant Manager
Resume:
C A Y T O N O R T I Z
Restaurant Manager / Server
CONTACT INFO:
***********@*****.***
Brooklyn, NY
PROFESSIONAL SUMMARY:
Dynamic and results-oriented professional with a proven track record at multiple restaurants, excelling in guest relations management and inventory control. Leveraged exceptional customer service and multitasking abilities to enhance dining experiences, significantly boosting online ratings. Expert in sales techniques and team leadership, consistently achieving operational excellence.
WORK EXPERIENCE:
EDUCATION:
B.S. in Psychology
Arizona State University
Tempe, AZ
August 2020 - May 2023
(ungraduated)
Associates in Arts
Scottsdale Community College
Scottsdale, AZ
August 2017-2019
High School Diploma
Mountain View High
Mesa AZ
August 2007 - May 2010
LANGUAGES:
English (Native proficiency)
Spanish (Beginner)
SERVER
Blue Fin, Manhattan, NY
October 2023 - January 2025
Cultivated in depth knowledge of menu items to provide each guest a personalized experience while utilizing suggestive sales techniques Utilized interpersonal communication skills to delegate side work among colleagues, upholding outstanding standards of operation
Completed company training program to effectively facilitate the training new hires within the company’s standards and service protocols SERVER
The Culinary Dropout, Scottsdale, AZ
October 2022 - September 2023
Multitask efficiently while attending to and anticipating guest needs, and continue to exceed expectations during peak hours
Utilizing excellent verbal and non-verbal communication skills and engaging interactions to provide superlative customer service.
Ability to manage time efficiently and work under pressure in a fast-paced environment GENERAL MANAGER
Ahipoki Bowl, Scottsdale, AZ
June 2022 - October 2022
Supervised team member’s performances, shop needs, and oversaw all guest grievances and recoveries
Conducted inventory counts, placed all shop orders, produced a weekly sales, profit, and loss report, created a weekly sales forecast, and scheduled team members accordingly Used interpersonal communication to provide high quality customer care by anticipating guest needs and effectively creating a welcoming and safe environment ASSISTANT GENERAL MANAGER
The Original Chopshop, Phoenix, AZ
November 2019 - April 2022
Responsible for hiring, developing performance, adapting, analyzing daily procedures, and leading all team members to produce outstanding results Created and maintained the execution of the quarterly business plan by identifying operational discrepancies and developing solutions Took weekly inventory, identified product loss and/or gains, created and executed an action plan to produce desired results for the following week. CERTIFICATES:
Food Handler’s Certificate
Food Manager’s Certificate
CPR Certification
Scuba Certified
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