Customer Service Property Manager
Resume:
VALENTINE EPO
ENGLEWOOD NEW JERSEY, ***** 201-***-****
DETAILS
Englewood New Jersey, 07631
********@*****.***
SKILLS
Knowledge of Hospitality
Tax Return
Microsoft PowerPoint
Microsoft Excel
Google Data Analytics
Tableau (Software)
Customer Service
SQL Databases
Communication Skills
LANGUAGES
English
French
PROFILE
Hands-on, quick learning individual, familiar with a fast-paced environment; with multi-tasking abilities, importing multiple skills from various areas with the ability to adapt to any changing work environment.
EMPLOYMENT HISTORY
Property Manager (Sole Proprietor) at Airbnb
February 2022 — Present
Key Responsibilities:
• Delivered exceptional hospitality and maintained a high standard of guest satisfaction, receiving majority 5-star ratings from guests while achieving a
"Superhost" status
• Handled all guests inquiries, bookings, and concerns promptly and professionally.
• Managed day-to-day operations, including cleaning, maintenance, and inventory management.
• Addressed and resolved any issues or emergencies, ensuring guests safety
• Increased occupancy rate by 15 % through effective marketing and excellent guests reviews recording a 10% increase in revenue year-over-year. IT Desk Manager & Client Support at Law Office of James F Epo, Houston December 2015 — February 2018
IT Desk Manager
Key Responsibilities:
• Conduct legal research using databases like Lexis-Nexis, Google or public records
• Use legal software such as MyCase for case management.
• File documents with courts electronically (e-filing) or in person, ensuring compliance with court rules.
• Conduct initial client intake interviews to gather case information in family and civil cases.
• Draft petitions, agreements, and motions related to divorce, custody, or support. Other Key Responsibilities - Microsoft Mail Merger
• Compiling and formatting data in spreadsheets or databases, such as organizing names, addresses, and other personal details.
• Ensuring data consistency and handling and filtering large datasets with precision on excel and Microsoft word.
• Creating templates for letters, labels, or emails that include placeholders (merge fields) where the data will be inserted.
• Designing the layout of the document to fit the type of communication needed. Manager at Loving hut at Vegan Restaurant, Brooklyn March 2018 — 2019
• Oversaw day-to-day operations of the business
• Managed and maintained both inventory and supply levels through spreadsheets
• Created and maintained employee schedules, payroll numbers and staff training
• Managed social media account through promoting and marketing new menu items
• Ensured customer satisfaction through feedback
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