Customer Service High School

Caroline Mwende

Dynamic professional with a proven track record in healthcare and retail environments, notably at UAB Hospital. Excelled in enhancing patient communication and implementing sanitation procedures, alongside demonstrating exceptional customer service and problem-solving skills. Increased efficiency and customer satisfaction through innovative merchandising and effective team leadership at Target and Lowes Home Improvement. Skills

Work History

Dietary Clerk

UAB Hospital, Birmingham, AL October 2024 - Current Collect menus and process diet changes.

Communicates pertinent information to dietitian.

clerical support.

Style Merchandiser

Target, 250 S Colonial Dr, Alabaster AL 35007 March 2022 - September 2023 Head Cashier

Lowes Home Improvment, 3505 Mt Zion Rd,

Stockbridge GA 30281

January 2020 - April 2021

Stockbridge, GA 30281 205-***-****

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WWW: Bold Profile

Sanitation procedures Food safety practices

Portion control Special diets

Patient communication Relationship building

Customer service Computer skills

Healthcare Flexible schedule

Time management Problem-solving

Inspected merchandise for quality and arranged proper display location on floor. Monitored inventory levels and kept adequate stock in product displays on sales floor. Updated pricing and signage to complete product displays and educate customers. Removed damaged, out-of-code, not-in-set and discontinued items from displays. Helped customers complete purchases, locate items, and join reward programs. Performed store opening, closing, and shift-change actions and kept accurate shift-change logs. Education

High School Diploma May 2013

Eagles Landing High School, McDonough, GA

Languages

Worked extra shifts during busy periods and covered for call-in employees to maintain service levels. Resolved escalated customer disputes with special actions such as discounts. Swahili

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