Data Entry Specialist
Resume:
Matthew Morales
Buffalo, NY *****
**.****************@*****.***
Professional Summary
Experienced professional with advanced skills in leadership, customer engagement, and team management in high-volume, fast-paced environments. Driven by a positive attitude and a commitment to excellence, I am passionate about contributing to organizational success while continuously advancing in my career. Dedicated to fostering strong relationships and delivering results that exceed expectations. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager
Dollar General-Buffalo, NY
July 2024 to Present
• Trained and developed team members, enhancing their skills and efficiency and improving overall team performance by personalizing training sessions.
• Marketed store effectively by following company guidelines, increasing customer engagement and sales by setting seasonal items in key areas so I could reach my sales goals.
• Provided exceptional customer service, maintaining a clean and friendly environment, leading to a happy customer experience and an increase in customer satisfaction. Loan Verification Analyst
Capital Management Services-Williamsville, NY
October 2022 to March 2023
• Assisted customers by providing information on required documents for loan funding, ensuring clarity and accuracy.
• Verified and calculated income from various sources, including pay stubs, W2s, tax returns, and bank statements, ensuring compliance and accuracy.
• Checked for fraudulent documents and verified customer identities, maintaining the integrity of the verification process.
Live Audio Engineer
Ripen Audio-Buffalo, NY
October 2019 to February 2020
• Organized and prepared live band stage setups, including instruments, amps, cable connections, direct inputs, and snake boxes, ensuring seamless performances.
• Utilized advanced mixing techniques such as EQ, compression, gating, expanding, filtering, leveling, and send-effects to deliver high-quality sound from the stage to the audience, enhancing overall sound quality.
• Learned and operated various performance centers' signal flow and audio gear, improving team efficiency by practicing fundamental skills through personalized training sessions. Supervisor & Teacher Assistant
UB Foundations - Buffalo Prep-Buffalo, NY
August 2017 to August 2019
• Enforced all facility rules and regulations, prioritizing student safety, resulting in a safe and secure environment for all students.
• Assisted students with extra-curricular activities, fostering a positive and engaging atmosphere, leading to increased student participation.
• Provided parents with accurate information regarding their child's academic progress and tutoring assistance, enhancing parent satisfaction and trust. Education
Associate's Degree in Music Production
The Los Angeles Film School (The Los Angeles Recording School) - Hollywood, CA April 2021 to May 2022
Certificate in Audio Engineering
Niagara County Community College - Buffalo, NY
August 2017 to December 2019
Skills
• Management (4 years)
• Project management (4 years)
• Microsoft Office (10+ years)
• Supervising experience (5 years)
• Customer service (10+ years)
Certifications and Licenses
CPR Certification
AED Certification
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