Project Manager Scrum Master

Clay Underwood

214-***-**** cell • ***************@*****.*** • Linkedin

Senior-Level IT Project Manager/Scrum Master

Senior-Level IT Project Manager and Scrum Master with extensive experience leading agile transformations and large-scale IT projects. Certified PMP, skilled in implementing agile methodologies, developing scrum frameworks, and establishing technical help desk systems. Excels in stakeholder collaboration, maximizing productivity, and driving project alignment. Strong leadership skills in coaching teams and fostering continuous improvement. Proven track record of contributing to $125M in revenue by customizing 700 e-commerce portal websites. Consistently achieves project goals and surpasses client expectations through dedication and strategic execution.

Agile Transformation and Strategic Leadership Achievements

Generated $125M in revenue by partnering with a third-party vendor to customize 700 e-commerce portal websites using the Salesforce platform.

Spearheaded a comprehensive agile transformation across the organization, leading to an 80% increase in project delivery speed and a 50% reduction in time to market by replacing traditional SDLC waterfall methodologies.

Played a central role in facilitating Scrum ceremonies and leading Agile projects, resulting in a 90% increase in team engagement and a 95% improvement in sprint completion rates.

Led the development and implementation of best practices and tools for project execution and management, enhancing productivity by 50% and reducing project overhead by 75%.

Spearheaded the launch of an integrated IT Help Desk, Call Center, and ticketing solution on Salesforce.com, enhancing support efficiency for SunGard's 20K staff, resulting in a 90% increase in ticket resolution speed.

Areas of Expertise

Agile Principles & Practices - Scrum Ceremonies - Agile/Scrum/Kanban Frameworks - Process Mapping and Improvement - Software Development Lifecycle Management - Risk Mitigation - Change Management IT Administration - Organizational Development - Budget Analysis & Forecasting - Client Relationship Management Training & Coaching - Stakeholder Engagement - Resource Planning - Project Management - JIRA

Executive Career Progression

Independent Consultant/Continued Education, Irving, TX 2024 - present

Spearheaded weekly career day events at a local middle school, providing students with real-world insights and life skills pertinent to industry trends, enhancing their educational and career awareness.

Championed diverse community service initiatives, including fundraising for the homeless and families in crisis, supporting leukemia and lymphoma research, and organizing comfort events for hospitalized children with cancer.

Contributed to academic and youth mentorship by engaging in research for a Ph.D. program at UNT and actively participating in the Big Brothers/Big Sisters program, fostering development and support for at-risk youth.

CED, Irving, TX 1/2016 –12/2023

Senior IT Project Manager and Senior Scrum Master

Partnered with a third-party vendor to customize 700 e-commerce portal websites on the Salesforce platform, generating $125M in revenue.

Mentored eight Scrum Masters, Product Owners, teams, and executives in Agile principles and practices, significantly improving project outcomes.

Led a comprehensive Agile transformation throughout the organization, achieving an 80% increase in project delivery speed and a 50% reduction in time to market by transitioning from traditional SDLC waterfall methodologies.

Played a pivotal role in conducting Scrum ceremonies and leading Agile projects, which boosted team engagement by 90% and sprint completion rates by 95%.

Directed developing and implementing best practices and tools for project execution and management, increasing productivity by 50% and reducing project overhead by 75%.

Senior IT Project Manager and Senior Scrum Master continued…..

Assisted two Product Owners with backlog grooming, enhancing the prioritization and estimation of new functionalities. This effort led to a 65% faster feature deployment and a 90% rise in stakeholder satisfaction.

Managed cross-team dependencies and inter-team tasks effectively, smoothing collaboration and minimizing inter-team blockers by 80%, increasing overall project efficiency by 75%.

Monitored team velocity and communicated sprint release progress efficiently, resulting in a 95% improvement in on-time delivery and a 90% enhancement in release predictability.

Perficient, Plano, TX 5/2015 7/2015

Senior Program Manager

Managed the execution of projects with a combined annual budget of $5M, ensuring timely delivery within budgetary limits.

Led three high-value projects, each valued at $3M, coordinating diverse onshore and offshore teams to achieve an 80% completion rate on or before set deadlines.

Created over 15 detailed project management deliverables, enhancing execution and boosting delivery efficiency by 50%.

Improved client satisfaction by 75% through diligent relationship management, ensuring project scopes and financials aligned with client expectations, which resulted in a 90% increase in repeat business.

SunGard, Irving, TX 2/2006 5/2015

Senior Program Manager/Delivery Manager

Launched an integrated IT Help Desk, Call Center, and ticketing solution on Salesforce.com, significantly enhancing support efficiency for 20,000 staff members and achieving a 90% increase in ticket resolution speed.

Oversaw the standardization and optimization of the ticket submission process across telephone, email, and online platforms, reducing the average ticket submission time by 75% and raising user satisfaction by 90%.

Led the implementation of a comprehensive end-state design for directory services, incorporating naming conventions and best practices. This boosted system security compliance by 80% and streamlined user access management.

Conducted in-depth business analysis for four client-facing projects spanning the financial services, energy, retail, and healthcare sectors, achieving an average project success rate of 85% and identifying new opportunities.

Played a pivotal role in establishing the Project Management Office and standardizing project management methodologies and best practices across the organization.

Managed multiple projects with budgets ranging from $500K to $5M, ensuring timely and efficient completion.

Education

North Texas University, Denton, TX, Master of Business Administration

Texas A&M University, College Station, TX, Bachelor of Science, Biomedical Engineering

Certifications

Certified Project Management Professional (PMP), 2008

Certified Scrum Master (Agile methodologies), 2016

Technical Proficiencies

Microsoft Office Suite (Advanced), Azure DevOps, Confluence, SharePoint, Salesforce, JIRA

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