Information Systems Customer Service
Resume:
L U C A S M . T U B I N O
S K I L L S
Natural problem solver
Microsoft Office
SAP Solman and GRC
Front-end dev (HTML, CSS
and JavaScript)
Good communication and
interpersonal skills;
Project Management
W O R K E X P E R I E N C E
Nforno Pizzas - Toronto
Mar 2022 - Jul 2022
TEAM SUPERVISOR
Companhia Zaffari - Brazil
May 2019 - Feb 2020
SAP APPLICATIONS ANALYST
Worked building and running checklists to ensure key IT processes comply with IT governance guidelines
with processes mapped;
Responsible for the preparation of reports and
general presentations of the IT area within the SAP Solman and SAP GRC tools;
P R O F I L E
Passionate about understanding how IoT works, I love a good challenge and solving problems. I learn quickly, I am resilient and enthusiastic about all things related to new technologies and how they work. I have a degree in internet systems and I want to put all my acquired knowledge into practice to gain new experiences and face new challenges in my career.
Rua Doutor Freire Alemão, 485,
Porto Alegre-RS 90450-060
***********@*****.***
https://github.com/Tubino
C O N T A C T
Supervised, coordinated, and trained food and
beverage staff to ensure a high level of customer
service.
Make sure all food and other items are stored
properly;
Provided excellent customer service to clients
Monitored the temperature of the pizza ovens as
well as cooking times.
IOB Informações Jurídicas - Brazil
Jan 2017 - Oct 2018
PRODUCTION ASSISTANT
TNT Mercurio - Brazil
Jul 2016 - Dec 2016
HUMAN RESOURCES INTERN
Oversaw 30 employees' accounts and managed their
monthly paychecks;
Worked archiving and entering of loading and
unloading goods at the docks.
Actively managed the development of internal
process improvements;
Responsible for manual exploratory tests of load and performance in the internal software of the company; Led the execution of all creative and marketing
content.
E D U C A T I O N
ILAC International College - Toronto
Nov 2021 - Oct 2022
Service and Excellence for Business Diploma
Studied project planning, ethics, and business
administration of businesses in Canada;
Worked in the area of customer service and
management as part of the internship to complete the course.
UniFTEC - Brazil
Jul 2015 - Dec 2019
Internet Systems Bachelor`s Degree
Graduation thesis involved studying and mapping the SAP-GRC system for managing information
technology companies in order to optimize their
processes.
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