Administrative Assistant It Support
Resume:
Degbor Belinda
Osu Badu Street Airport West Accra
Airport West, Accra, 00233
************@*****.***
Professional Summary
Detail-oriented and highly skilled IT Support Technician with over [2] years of experience in troubleshooting, diagnosing, and resolving technical issues. Proven ability to provide exceptional customer support, manage IT infrastructure, and streamline processes. Adapt at working both independently and as part of a team to enhance organizational efficiency and user satisfaction.
Skills
● Technical Skills: Windows OS, macOS, Linux, Active Directory, Networking (TCP/IP, DNS, DHCP), Hardware & Software Troubleshooting, Remote Desktop Support, Ticketing Systems (e.g., JIRA, ServiceNow)
● Customer Service: Excellent communication skills, empathetic and patient approach, ability to explain technical issues in layman's terms
● Tools & Technologies: [Team viewer,VMware, Office 365, CCleaner,Anydesk, Antivirus Cleaner .Google meet ]
● Certifications: Google support management, Microsoft office 365, java Database technology
Professional Experience
Pension funds allocator
Entreprise Insurance, Accra, Ghana
july/2023– Present
Data Management: Ensuring the integrity, accuracy, and security of financial data related to the pension fund. This involves working with databases and data analytics tools to manage large volumes of information.
Investment Analysis Tools: Developing or implementing software solutions that help analyze investment performance, risk assessment, and asset allocation strategies. Collaboration with Financial Teams: Working closely with finance professionals to understand investment strategies and translating those needs into technical requirements for IT systems.
Compliance and Reporting: Ensuring that all systems and processes comply with regulatory requirements. This includes generating reports that provide insights into fund performance and adherence to investment policies.
Risk Management Systems: Implementing and managing systems that assess and mitigate risks associated with various investments within the pension fund. Data Management: Ensuring the integrity, accuracy, and security of financial data related to the pension fund. This involves working with databases and data analytics tools to manage large volumes of information.
Investment Analysis Tools: Developing or implementing software solutions that help analyze investment performance, risk assessment, and asset allocation strategies. Automation of Processes: Streamlining allocation processes through automation, which can involve programming and using business intelligence tools to create dashboards for monitoring fund performance.
Collaboration with Financial Teams: Working closely with finance professionals to understand investment strategies and translating those needs into technical requirements for IT systems. Compliance and Reporting: Ensuring that all systems and processes comply with regulatory requirements. This includes generating reports that provide insights into fund performance and adherence to investment policies.
Risk Management Systems: Implementing and managing systems that assess and mitigate risks associated with various investments within the pension fund. IT Support Specialist
Fosby Ghana, Accra, Ghana]
june/2020 – [November/Year 2021
● Assisted in the installation, configuration, and troubleshooting of workstations, printers, and other peripherals.
● Responded to and managed IT support tickets using [Ticketing System], ensuring timely resolution of issues.
● Provided technical support for various operating systems and applications, including
[specific software or systems relevant to your experience].
● Conducted training sessions for end-users on new systems and software applications to improve overall user experience.
Junior IT Support Technician
H&B IT and Database services
[november/2021] – [August/2022]
● Supported senior technicians in diagnosing and resolving complex IT issues, gaining hands-on experience with advanced troubleshooting techniques.
● Assisted with the setup and deployment of new hardware and software for employees.
● Monitored network performance and reported issues to ensure system stability and security.
Education
Associate’s Degree in Information Technology
IPMC, Accra, Ghana
Year of Graduation 2019
Relevant Coursework: Graphic Design,Web development and entrepreneurship digital marketing hardware computer networking
Certifications
● BECE,
● WSSCE
● Microsoft Certified IT Professional
● Database certified
● Technical Vocational Education Training Certificate(TVET) Professional Development
● Completed database technology-, 2019
● Attended Business Serminar - 2022
● Operate a registered IT Company
● CEO DB Raakprime ventures
● CEO H&B IT and database services
References
Available upon request
Contact this candidate