Customer Support It Technician
Resume:
Michael S Webster
Randallstown MD 21133
*****@*****.***
Work Experience
IT Technician
TEKsystems - Catonsville, MD
February 2022 to May 2022
Contractor for Erickson Senior Living facility in Catonsville, MD. Gathered data for network engineers to improve newly installed WiFi network service for residents. Connected resident devices to network as needed.
IT
CustomArray, Inc. WA
July 2010 to April 2021
Wired new office and labs for Ethernet and set up network for new company formed with inventory from CombiMatrix and eight former employees after CombiMatrix closed their laboratories in Washington state.
Main IT duties were running daily backups of the file servers and desktops, setting up PCs for laboratory machines, and maintaining the company email and web site. My most recent project of note was constructing a simple database input system to track details of DNA synthesis runs which replaced our old method of tracking these details on paper in various lab books.
With a staff of eight, daily requirements for IT work were light. Took over lab duties that did not require a degree in biology to free up our electrical engineer in charge of building and repairing proprietary machines for DNA synthesis.
Also took over the shipping of products from that same person. This meant shipping three or so packages a day with FedEx.
Information Technology Technician
CombiMatrix Corporation of Mukilteo, WA
October 2000 to April 2010
Supported all desktop and laboratory hardware and software, phones, and email for as many as 200 people.
As part of the software department I tested the user interfaces for software applications. I wrote manuals for all these applications and provided customer support for them. Backup for our customer support scientist for software questions. Wrote the display portion of our e-commerce website using XSL. I also updated sections of our corporate website.
Wrote several small utilities in Python for generating reports from our e-commerce system logs. Data Distribution Manager
Phoenix Management Group of Ann Arbor, MI
May 94 to October 2000
My main duties for this medical billing company included all aspects of preparing electronic and paper billings for delivery to insurance companies and individuals. A common weekly mailing to individuals was 3000-5000 pieces of mail.
Installed and serviced terminals in doctor's offices linked to our main office. Teller, Senior Teller, and Customer Service Supervisor Key Bank of Ann Arbor
April 85 to September 93
As a Teller and Senior Teller performed standard teller duties, special transactions, and researched problem transactions.
As a member of the ATM Late Night Service Team performed minor repairs and supervised repairs done by the service company on nights and weekends for a network of 10 automatic teller machines.
As Customer Service Supervisor of the main office, I was responsible for audits and monthly reports for five tellers and two vaults. I was backup for the assistant manager. Education
University of Michigan Computer Science Major
1981 to 1984
Certifications
Field Service Classes
Dell, HP, and Lenovo certifications required to field service computers 2022
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