Customer Service Representative

Joemendia Owens

***** ***** *** **** *******, Texas 77058

(409) 264- 5262

***********@*****.***

Career Objective

Seeking a position as a Customer Service Representative to benefit and provide excellent service. Managed departmental training to assist in staying current with federal and state regulations on policies and procedures. I am energetic, and detailed oriented with excellent skills in organization, planning, and customer service.

Work Experience

Presidential Real Estate, Customer Service Representative [June 2018- Current]

Send emails, sort and filter contracts, Inbound and outbound phone customer service.

Excellent oral and communication skills, organize my work using tools like word, excel, power point, faxing, typing and more.

West Telecommunications, Call Center Representative [January 2015- June 2018]

Received Inbound calls from customers ordering products they seen advertised on television.

Typing, selling promotional upgraded products, emails, navigating through the computer system and screens to assist the customer with ordering, billing and other issues.

Mr. T’s Tree Services, Receptionist [February 2011- January 2015]

Hire and train employees, schedule meetings, answer phones, dictate, presentations, ordering supplies, computer use, typing and signing contracts.

Education

University of Phoenix

Graduated 2016

AAS in Office Administration

Lee College

Expected Graduation 2026

Bachelors in nursing BSN

Computer Skills

Software: Microsoft office (Excel, Word, PowerPoint, Publisher, Outlook)

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