Customer Service Office Manager
Resume:
ANNA ILIEVA
Miami, FL, 33179
************@*****.***
PROFILE
Upbeat and committed of Office Manager in private practice of Ressler, Hirschler and Lelchuk DDS PA with 11 years experience in diverse environment. Incredible organizational, interpersonal, customer service and conflict resolution skills. Hands on experience in managing patients charts and ensuring that the data is accurate. Skillful in guiding patients on phone and in person. Perfectly capable of performing all sorts of clerical and secretarial task in the most efficient way.
Highly qualified Dental office Manager with experience in Dentistry, Dentrix/ Dexis..
Insurance preauthorization, verification, claim submissions. Dental ADA codding. Dentrix/Dexis/Easy dental, x-reading.
Revenue, data, audit.
ZBack office management. OSHA COMPLIANCE, CPR TRAINING,
EXPERIENCE
RESSLER, HIRSCHL, LELCHUK DDS PA NOV 2014_present
Customer service
Increase productivity by 65%+ thought creating tracking codes for quality indicators and quality assurance.
Responsible for daily operation of one the dental facility (North Miami Beach) which include 3 doctors, 2 Hygienists and two dental assistants.
Responsible for any patients care in and out. Care for the patients to help with paper work for insurance with special needs.
Perfect advocate to the patients that has heath problem by solving their financial situation.
Welcome patients. Check in patients, check out. Patient coordination, prepare treatment plan. Collect money. Coordinate lab work. Bank deposit. Handle Insurance clams in and out network. Consultation. Translation. Great customer service . Revenue. Insurance verification. Prepare statements, check all patients accounts. Work in Dentrix and DEXIS accounts. Extremely well and is the “go to” person when it’s problem . Very good as an advocate to the office stuff.
Well trained by the doctors as dental assistant, as periodontal, oral surgeon, implants, and general dentistry.
Able to read X-rays as well as take an X-rays. Able to assist to the Doctor as emergency .
Arrange treatment plan and meting as scheduled .
Insurance verification
Explain plan treatment to the patient if necessary.
With patient focused approach, interacted with patients courteously and greeted them considerately.
EXPERIENCE
DR. LIAKHOVETSKI DMD, PA. GENERAL, COSMETIC AND IMPLANT DENTISTRY — May 2010 - present
•Administrative: Arranged treatment plans and meetings as scheduled. Confirmed appointments and completed insurance verifications before the given time period. Kept a record of checking patients in and their registration processes as well as correctly maintained comprehensive patient accounts. Explained the plan of treatment to the customer when necessary.
•Customer Service: With a patient focused approach, interacted with patients courteously and greeted them considerately. Responded to their queries and requests in a pleasant manner. Maintained a professional and positive environment for the patients and guaranteed superior patient care.
•Accounting: Precisely mailed/sent all the charges and payments to patient’s respective accounts, kept record of their billing details, registration processes and insurances.
SOUTH FLORIDA MULTI-SPECIALTY ASSOCIATION
DR. MOISY KATSMAN -February 2010 - May 2010
•Welcome patients, families and visitors
•Check in patients
•Verify and fill in essential information in the medical record
•Enter patient demographics and insurance information into the system
•Confirm appointments and get referral information
•Verify insurance coverage
•Notify the medical assistant when a patient is ready
•Maintain appointment schedules
SALES ASSOCIATE, GUESS, AVENTURA MALL, FL — July 2009 - February 2010
•Increased store sales by providing excellent customer assistance.
•Utilized excellent selling approach; maintained strong product knowledge and styling capabilities.
•Ensured that products were available to customers and that products were folded and sized appropriately.
•Computed sales prices and total purchases; received and processed cash and credit card payments.
•Described merchandise and explained its use and care to customers.
•Demonstrated superior communication skills in dealing with customers.
•Stock control and replenishment.
SALES ASSOCIATE, VICTORIA SECRET, AVENTURA MALL, FL — Nov 2008 - Feb 2010
•Engage customers in order to provide to them what they need in terms of product and quality services
•Promote brands when instructed
•Process transactions in a time efficient manner
•Maintain work area in terms of cleanliness and hygiene
•Communicate current product features and benefits to customers
•Provide administrative assistance to marketing department
•Stock control and replenishment.
•Visual merchandiser (in charge of the beauty section)
SENIOR GUEST SERVICE ADMINISTRATOR / FRONT OFFICE MANAGER, SHERATON GRAND TURKMEN HOTEL -Ashgabat, Turkmenistan - 2004-2006
•Direct management of six individuals
•Check in / check out procedures, reservations, payroll, group activities, guest accommodations, cashiers, night audit, front office administration, corporate credit accounts, closing daily accounts for three shifts.
•Training of new employees and administration of the Starwood Preferred Guest and Star Choice programs, online and offline.
MARKETING AND OPERATION MANAGER, OPEN JOIN STOCK COMPANY Ashgabat, Turkmenistan - 2001-2004
•Management of clerical staff
•Competitive analysis of the oil-related commercial marketing environment, logistics, brokerage, communications with governmental authorities, general office administration, VISA support for foreign representative visitors and contract administration.
CUSTOMER SERVICE REPRESENTATIVE, STATE CORPORATION "TURKMENOILGAS" - Ashgabat, Turkmenistan -2000-2001
• Responsible for internal and external correspondence, administered approval for granting import and export of oil and gas products, VISA support for international corporate visitors, registration with Turkmen authorities, international corporate visitor logistics.
EDUCATION
Miami Dade College -2008- present Business Administration ESL school, Fullerton, CA -2006-2008
Moscow Social Institute -1999-2002 Law Faculty Correspondence Course School #27, Chita, Russian Federation -1999 High School Diploma
SKILLS & KNOWLEDGE
• MS Word, Excel, Outlook and PowerPoint
●Dental Software: Dentrix
●Insurance policies and procedures
●Both fluent in Russian and English
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