Technical Support Digital Marketing

Scott Wilson

**** ********** ** 903-***-****

Ennis, TX 75119 ************@*****.***

Seasoned IT professional with over 30 years of comprehensive experience spanning various domains within technology. Demonstrated expertise in addressing complex technological challenges by integrating insights into data flow, security, client requirements, AI, and operational dynamics. Adept at driving innovative solutions to enhance productivity and efficiency.

Highlights

- Solution Focused - Security Minded - AI Understanding

- Project Management - Windows - Productivity Enhancer

- Networking - Client/Server Technology - Software Development Professional Experience

Best Contracting Services, Ennis, TX

Technical and Web Services Manager May 2024 – Present

● Implemented and managed the transition to a new email system, including user and data migration, while delivering ongoing end-user support.

● Designed and secured the company website, ensuring optimal performance and security.

● Developed engaging website content and improved the SEO score significantly.

● Created mobile and desktop tools for both customers and staff, including AI development and integration to enhance user experience and operational efficiency.

● Led digital marketing efforts to enhance online visibility and customer outreach. Fort Austin Consulting, Fort Worth Texas

Senior Network Engineer/Helpdesk Manager November 2020 to January 2022

● Handle technical escalated technical support problems – Tier 3

● Oversaw machine and user rights for all Windows 10/11 and MacOS computers

● Maintained an internal private cloud infrastructure

● Manage VMware Vsan infrastructure and configuration

● Created user and engineer technical documentation

● Responsible for all client and internal backups

● Spearheaded a team of engineers and helpdesk staff responsible for internal/external customers

● Setup and managed Meraki and virtual firewall systems including VPN setups for all customers

● Implemented and maintained patch management and endpoint protection for all clients Venus Independent School District, Venus Texas

Senior Network Administrator June 2020 to August 2020

● Manage machine and user rights for all Windows 7/10 and MacOS computers

● Maintained a Windows Active Directory 2016 environment

● PFsense firewalls – users, IPsec and policy management

● Handle Tier 3 technical support issues, including VOIP, security and data

● Develop and implement all hard wired and wireless Brocade and Ubiquity infrastructure enhancements

● Configure and maintain Datrium SAN

● Utilize ZENworks 2020 and Windows SCCM for patch management and system configuration

● VMware 6.7 system maintenance and virtual server creation

● AWS setup and configuration for servers and website testing

● Provide documentation, staff training and guidance

● Implemented endpoint protection for all Windows, Linux and MacOS based systems (Crowdstrike Falcon) Wilson’s Chem-Dry, Corsicana, Texas June 2018 to April 2020

● Provided customer service, manage vendors and all account receivables Operating Engineers Local 3, Alameda, CA

Information Technology Director June 2002 to September 2017

● Lead a team of staff and consultants that managed the software, network and hardware needs for the largest Operating Engineers local union in the United States. Increased the ability to collect member dues, thwarted exterior cyber-attacks, decreased system downtime and increased productivity for users throughout the organization.

● Created a network monitoring/failover application, increasing uptime from 87 percent to 98.9 percent

● Setup and configured Windows Active Directory Services 2000/2008/2012

● Installed, configured and managed Microsoft Exchange server 2000/2010/2013

● Managed a virtual desktop environment including a Citrix farm running on VMware servers

● Identified critical applications – Microsoft SQL, Exchange, file/print servers and configure HA clusters from Veritas and Microsoft to increase system uptime

● Implemented a Cisco Unified Communications ip phone and WebEx hybrid video conferencing system

● Troubleshoot and streamline VOIP phone system through the use various tools such as Wireshark, PRTG and VOIPmonitor, when facing call setup/teardown, jitter, bandwidth and latency issues

● Selection of proper codecs, SIP/SCCP protocols, QOS and firewall configurations

● Implementation of IPsec and GRE tunnels for use with VOIP and data traffic

● Planned and evaluated present and future customer VOIP/network needs and the hardware/software/configuration needed to satisfy their requirement

● Identified and installed an MDM solution to manage all mobile devices – IBM Maas360

● Oversaw Bigfix and Microsoft SCCM configuration and patch management systems

● Installed/maintained a Netapp and EMC network storage system

● Created and maintained the creation of a fully meshed vpn network that covered 22 locations across 6 states – Cisco ASA and PIX firewalls. Traffic across the mesh included both VOIP and data traffic

● Configured and maintained Azure test environment for Windows/Linux servers and virtual infrastructure

● Developed help desk procedures/policies and implemented Quality Assurance techniques

● Created security protocols and processes in order to protect the union’s confidential information.

● Directed a software team that was charged with developing an internal application that encompassed dispatching members to job sites, managing contracts, filing grievances, taking dues payments and employee time cards, including vacation requests and personal time off

● Managed the conversion of 75 years’ worth of paper documents into a digital retrievable format

● Configured and maintained Azure test environment for Windows/Linux servers and virtual infrastructure J&M Consultants, Alameda, CA

Network consultant September 1999 to September 2001 Help to create and manage $20M computer lab Lucent Technologies. The purpose of the lab was to control 1100+ computers that were needed to run tests and to benchmark their critical products on a large scale.

● Created management/control technique for all computers

● Worked with the vendor on the design of custom hardware needed for the lab GE Capital Management Services, Hayward, CA

System Administrator/Lab Manager August 1993 to September 1999

● Administered and maintained all Windows workstations and servers for communication and file storage

● Managed and provided technical to a support staff team consisting of 32 individuals in 30 locations throughout the United States

● Created standards, procedures and protocols for distribution of computer systems for external clients Rent-a-Computer, Santa Clara, CA

Network technician June 1989 to August 1993

● Designed and built a in house computer network for Apple computers and windows pc’s

● Provided technical support for both internal and external customers Education –San Jose State University(Bachelor of Science 1991 – Computer Engineering) Cisco – CCVP, CCNP CCSP and CCDP certifications Microsoft – MCSA certification

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