Customer Service Accounts Receivable

MAYA WAWI

Rolling Start, San Bernardino — Junior Accountant

Led end-to-end operations of accounts receivable and payable, preparing up to 20 monthly invoices daily, maintaining 100% accuracy in customer and vendor records, and processing purchase orders. Prepared bi-monthly payroll using ADP, ensuring timely and error- free processing of PARS and Time reports, and generated deposit and cash reports, contributing to a 10% increase in payroll efficiency. Managed grants and donations, streamlining the funding process and improving grant tracking, resulting in a 15% improvement in reporting accuracy.

Performed detailed bank reconciliations for depository and balance sheet accounts, achieving a 100% error-free record for monthly reports and journal entries.

Maintained the general ledger, business documents, and financial retention files, ensuring compliance with financial regulations and audits.

Established and managed new vendor networks, improved reconciliation processes, and resolved vendor discrepancies, reducing outstanding payment issues by 20%.

Lendistry, Remote USA —Underwriter

Guided applicants through the entire grant application process, assisting with uploading complete banking information (account and routing numbers), resulting in a 95% success rate in completed applications.

Collected essential documents, including 2019 and 2020 tax returns, proof of business location, and business organization, helping reduce application errors by 20%.

Sent closing documents to applicants for signatures, ensuring timely deal closures and moving applicants efficiently to the awaiting funds list.

Verified applicant details such as name, SSN, date of birth, and Accounting, User

Assistance, Cash Register

Operation, Customer

Satisfaction, Deposit

Accounts, Customer Service,

Microsoft, Outlook, Tax

Return, Financial

Underwriting,

Salesforce.Com, Banking

Services, Accounts Receivable,

Accounts Payable, Accounting

Ledgers, Customer Account

Management, Data

Processing, Team Working,

Cash Management

Arabic, English and Hebrew

California State University,

Fullerton

Bachelor of Arts in Business

Administration, Concentration in

Accounting

gross income with uploaded documentation, maintaining 100% compliance with program guidelines.

Managed and reviewed hundreds of applications, identifying and resolving fraud and duplication issues, reducing rejected applications by 15%.

Effectively utilized Salesforce and Outlook to track and manage the progress of applications, ensuring timely completion of all tasks. Wells Fargo, Irvine, CA USA—Accountant assistant

Streamlined operations by coordinating with external and internal resources, receiving and reviewing incoming work, reducing processing time by 15%.

Balanced and reconciled reports and general ledger accounts, ensuring 100% accuracy by verifying transactions before entering them into the system.

Managed contracts and other documentation efficiently through daily use of DealerTrack, Excel, Outlook, and Skype, improving documentation retrieval time by 20%.

Sams Club, Fullerton, CA USA—Accountant Associate

Promoted from Door Greeter, Cashier, Membership Service Desk Associate, and Accountant Office Associate due to exceptional performance and leadership.

Provided superior customer service, professionally greeting members and resolving inquiries, leading to a 20% increase in member satisfaction ratings.

Prepared daily deposits and cash fund transfers, ensuring 100% accuracy in cash handling and balancing reports, while collaborating with managers, coworkers, and customers. Investigated cash register shortages and overages, maintaining an efficient cash recycler system and reducing discrepancies by 15%. Responded to member and department inquiries via phone, consistently resolving issues and contributing to a 95% call resolution rate.

Conducted daily money audits, identified check discrepancies, and ensured proper identification and endorsement, maintaining full compliance with financial protocols.

Maintained confidentiality of sensitive financial and personal information, upholding the company’s data privacy standards. Addressed and resolved member complaints effectively, providing solutions that increased member loyalty and retention by 10%.

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