Customer Service Social Media
Resume:
Robbin Colandrea
Highland, NY *****
**********@*****.***
Efficient and experienced customer service and marketing professional with 11 years of experience in sales, customer service, and marketing. Proven track record of consistently exceeding sales targets and improving customer satisfaction ratings. Skilled in product demonstrations, travel planning, and marketing campaign execution. Proficient in social media management and content creation. Seeking a role that leverages my skills in customer service and marketing. Authorized to work in the US for any employer
Work Experience
Promotional Alcohol Sales
Heart Agency-Hudson, NY
May 2021 to Present
• Consistently exceeded sales targets by in house customer interactions.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in an improvement in customer satisfaction ratings
• Conducted product demonstrations and effectively communicated the value of the product. Travel Agent/Owner
The Mouse and More Travel Agency-Highland, NY
April 2013 to Present
• Provided personalized travel recommendations and itineraries to clients based on their preferences, budget, and desired destinations
• Researched and stayed up-to-date on the latest travel trends, destinations, and deals to offer clients the best options
• Managed multiple client accounts simultaneously while ensuring accuracy in booking details and timely communication
• Resolved any issues or complaints that arose during a client's trip by coordinating with relevant parties to find suitable solutions
Customer Service Representative/Receptionist
Costas and Tate Insurance-New Paltz, NY
March 2023 to August 2023
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
Marketing Coordinator
Westchester Pet Scan-White Plains, NY
November 2022 to June 2023
• Assisted in the development and execution of marketing campaigns, including social media, email marketing, and content creation
• Managed the production and distribution of marketing materials such as brochures, flyers, and promotional items
• Collaborated with cross-functional teams to ensure brand consistency across all marketing channels
• Coordinated logistics for trade shows, conferences, and other events to maximize brand exposure Education
Bachelor's degree in Management,Marketing and Entrepreneurship University of Phoenix-Online Campus - Remote
November 2022 to March 2025
Associate's degree in Business
SUNY Orange - Middletown, NY
September 1991 to May 1992
Skills
• Marketing
• Social Media Management
• Customer service
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