Information Technology United States
Resume:
HARUNA MOHAMMED
Colorado Springs, CO
**********@*****.***
linkedin.com/in/haruna-mohammed
PROFESSIONAL SUMMARY
UTILITIES MAINTENANCE COMPUTER NETWORKING INFORMATION TECHNOLOGY HVAC Technician and United States Army veteran leveraging multiple IT certificates and equipped with a strong foundation in Information Security, positioned to launch a career in Information Technology. Demonstrated a solid grasp of fundamental Risk Management, encompassing Cybersecurity, Network Vulnerabilities, and the Assessment and Authorization (A&A) process. Committed to continuous learning and development, fostering the enhancement of critical skills and effective contributions to projects and teams. Mastery in diagnosing electrical faults, diagnostic procedures, and identifying vulnerabilities. Active Secret security clearance. Career supported by a Bachelor of Applied Science in Computer Systems Networking and Telecommunications. SKILLS
• End-User Support
• Software Updates
• Machine Learning
• Information Security
• Device Configuration
• Contract Management
• Network Administration
• Virtualization Technologies
• Safety Protocol
• Project Management
• IT Service Management
• Business Intelligence
• Data Collection
• Software Licenses and Patches
• Problem-Solving Skills
• Security Protocols
• Document Management
• Hardware Updates
• Fluent in English and Ghanaian language (Twi)
PROFESSIONAL EXPERIENCE
Information Technology Specialist US Army 09/2018 – Current Joint Base Lewis-McChord, WA
• Resolved complex problems by troubleshooting hardware and software applications.
• Maintained inventory records of all installed equipment including software licenses.
• Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
• Performed system upgrades to ensure optimal performance.
• Developed and implemented IT policies and procedures.
• Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
• Conducted regular maintenance checks on computers, servers, routers, switches.
• Performed continuous assessments of network structure, business content filters, and security firewalls.
• Provided training and guidance to staff members on how to use various technologies effectively.
• Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
• Created new accounts, reset passwords, and configured access to servers and file management software for users.
• Developed online documentation for common processes for both support staff and end-users. Air Conditioning Technician US Army 09/2013 - 07/2018 Fort Carson, CO
• Installed air conditioning systems in commercial and residential buildings.
• Repaired condensers, evaporators, motors, fans, ducts, and other related components of AC systems.
• Conducted regular inspections of AC units to identify any possible problems before they become major issues.
• Kept current with all applicable local codes related to installation standards for air conditioners.
• Assisted customers in selecting new AC units that met their needs and budget.
• Installed insulation around ductwork to maximize energy efficiency in cooling systems.
• Worked closely with colleagues to complete projects within established timelines.
• Inspected and evaluated the efficiency of existing air conditioning systems for potential upgrades or repairs.
• Researched new technologies available in the market that could improve existing HVAC products. Telecommunications Technician Glo Telecommunications 05/2010 - 02/2013 Ghana, Africa
• Installed and maintained telecommunications systems, including routers, switches, and related hardware.
• Installed, set up and repaired devices and system components.
• Resolved customer complaints regarding telephone service or technical issues.
• Laid out cabling plans and ran through buildings to desired locations.
• Read and interpreted technical drawings, maps, and blueprints prior to starting tasks.
• Performed regular maintenance checks on telecom equipment to ensure proper functioning.
• Provided installation, service and maintenance for broadband internet and digital telephone service.
• Read and interpreted technical documentation to accurately configure equipment.
• Collaborated closely with other IT personnel on projects related to telecom infrastructure upgrades.
• Logged service calls and closed work orders by recording issues resolved and services provided.
• Ensured compliance with industry regulations regarding installation and maintenance of telecom equipment.
• Configured VoIP phones for customers on the company's private branch exchange.
• Handled multiple simultaneous deployment projects against strict deadlines. CERTIFICATIONS
University of Maryland, Adelphi, MD December 2023
Computer Networking Certificate
CompTIA Security+ (S+) December 2021
Secret Clearance
EDUCATION AND TRAINING
University of Maryland - Baltimore County Baltimore, MD Expected in 03/2024
Bachelor of Science: Cyber Technology
University of Maryland - Baltimore County Baltimore, MD 10/2022
Associate of Arts: General Studies
London Centre For Marketing London UK
09/2011
Associate of Arts: Tourism and Travel Marketing
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