Quality Assurance Software

Professional Summary

Software Quality Assurance professional with ten plus years of experience in IT industry specializing in software functional testing, mobile testing, native app testing and hybrid app testing. Expertise in driving end to end testing processes, ensuring seamless software delivery and enhancing user experience. Well versed with agile methodologies, creating test plans, executing comprehensive test cases and collaborating with cross-functional teams to meet aggressive timelines.

Core Competencies

Operating Systems: Windows, Mac, iOS, Android

Broswers: Firefox, Safari, Chrome, Edge

Methodologies: Agile (Scrum), Waterfall

CMS: Adobe Experience Manager (AEM), Optimizely, Teamsite

Tools: Jira, TestMo, Charles Proxy, Ghost Inspector, Wave, Sortsite, Browserstack, HP-QC, Loadstorm, Lighthouse, New Relic, Localytics, Omniture, SQL

Language familiarity: HTML, Javascript, Java, JSP, XML, Json

Soft Skills: Analytical thinking, Team collaboration, leadership skills, Problem-solving, task oriented and quick learner

Professional Experience

HERO DIGITAL Aug 2019 – Present

Role: Lead/Senior QA Analyst

California based customer experience company providing wide range of services aimed at helping business create transformative digfital experience. These services are tailored to meet unique needs of various industries including healthcare, financial services, manufacturing, home builder and technology.

Responsibilities:

-Led QA efforts for various applications/websites ensuring high-quality releases through rigorous testing methodologies.

-Designed Test Strategy/Test plans, Test case management, created and executed test plans for functional, integration and regression testing. Outline the QA Test strategy for the project, create and streamline the QA process to be followed during the sprints.

-Client-facing SME leading training sessions for authoring the components and templates.

-Strategized and executed test plans for diverse client projects, ensuring high product quality.

-Collaborated with development and product teams to resolve critical defects and improve software reliability.

-Provided mentorship to junior QA team members and conducted regular training sessions on new testing tools and techniques.

-Running the defect triage meetings and closely interacting with the product owners to decide on the criticality and priority of the defects.

-Plan and execute the Browser testing, regression testing and accessibility testing.

-Created test suites for CMS-based functional testing and cross-platform web page browser testing.

-Participated in Agile ceremonies, contributing to sprint planning and backlog grooming sessions.

-Built component library and template pages to use as an authoring tool for clients as well as manual/automation test resource.

-Worked in an Agile development process and participated in all the activities like user story reviews, test case designing, test execution, defect reporting & tracking in multiple iterations and sprint cycles.

-Creating ghopst inspector scripts to automate screen captures and cover regression testing of components and test pages.

-Escalated milestone-hindering issues found to the development team to reduce impact on project’s timeline.

-Collaborate with developers and DevOps engineers to design a test strategy that aligns with the CI/CD pipeline.

-Worked with client for designing User Acceptance Tests (UAT) and helping with its execution. Reporting the UAT defects and help client with the defect triage.

Bed Bath and Beyond Mar 2016 to July 2019

Role: Senior Mobile App Tester

The project involved testing of the different eCommerce sites and mobile applications for Bed Bath & Beyond (US and CA) and Buy Buy Baby (US) across different platforms i.e Desktop, mobile sites and mobile apps.

Responsibilities:

-Led and mentored cross-functional QA teams, both onshore and offshore.

-Collaborated on high-level project estimates and managed resource allocation across multiple offices.

-Complete ownership of the QA for new features and maintenance of the mobile applications for Bed Bath & Beyond- US – Buy Buy Baby, Bed Bath & Beyond- Canada on both iOS and Android platforms.

-Worked on release activities of the new features for the iPAD App

-Responsible for timely QA delivery of Native Apps for Canadian business, thus adding additional revenue stream and providing the best experience to manage registries for the Canadian registrants.

-Worked on new Registry experience across all digital channels for customers to build and manage their registry.

-Testing new features on the Mobile App- Idea Board, Pack & Hold Services, Registry redesign, Registry Item replacement.

-Performed business functionality and usability testing on mobile devices like iPhone, iPad and Android devices.

-Testing both the hybrid and native features of the app on the iOS and Android devices

-Participation in the daily scrum and triage meetings

-Logging, tracking and retesting the defects in JIRA.

-Performing Smoke testing, anity testing, functional testing, regression testing, user acceptance testing, browser compatability testing and analytics for all the releases

-Using Charles Proxy log to perform the analytics testing using Omniture tags, tracking the variables and events fired and capturing the details.

-Coordinating with the developers, BAs, offshore team and product manager

-Creating test push notifications through localytics and testing them for my offers, registries and Cart

-Checking the new relic crash logs and provide information to the developers for better understanding.

-Worked on the A/B testing for several features such as home page redesign, PLP filters.

-Responsible for all the QA activities for re-platform of the Mobile Apps. The App rating was increased from 2 star to 5 stars. The team achieved 223% revenue growth in two years of the Native IOS and Android App launch.

Bose Corp, MA July 2014 to March 2016

Role: Onsite Co-ordinator/QA Lead

This was a maintenance project which included maintaining of all the Bose internet as well as intranet sites. This was a J2EE based Service Oriented Architectural framework that was the backbone for all web enabling of all B2B solutions from the Dotcom Division at Bose. It hosts the sites www.bose.com, www.bose.ca & other internal sites. These sites are based on a Proprietary architecture designed by Bose. Apart from these, other additional regional sites across the globe like New Zealand, Australia, and Mexico etc were also being supported. Support being the primary focus of this project initiative, the other notable activities under this was testing the enhancements to the sites, testing the existing issues, testing the promotions and the product launches on the Bose sites. The Bose sites for US and CA were also supported on the mobile devices. Worked as a QA lead for several projects managing a team of offshore as well as onsite resources.

Played the role of an Onsite Coordinator and QA Lead- working in the onshore and offshore model handling a team of 7 offshore QA resources.

Creating the test strategy, test plans for several complex projects and functionalities

Reviewing the test artifacts created by the offshore team.

Planning of the browser strategy, environment scheduling, release planning, capacity planning

Coordination and requirements clarification with the business managers, analysts, proofreaders, developers and release engineers

Complete ownership of the QA releases (weekly release & monthly release- includes assignment of the tickets, build & release planning, coordination with the business managers & other teams, handling the production releases)

QA point of contact for large maintenance projects which followed separate project testing cycles

Execution of the complete testing lifecycle (Includes creating test plans, writing test cases, execution of the test cases, smoke testing, mobile testing, functional testing, data validation testing, regression testing & bug fix testing)

Validating the data on the website against the database using SQL queries

Deciding on the capacity planning and QA strategies for enhancement projects, working on the estimations for enhancement projects

Responsible for several new process implementation, process improvements, development of reusable test packs, preparation of case studies, ensuring process compliance with the company standards.

Act as a Jira admin and create the defect process and workflows.

Complete ownership of the weekly and monthly scheduled releases for maintenance issues, bug fixes, promotion releases and product launches

Attend the daily scrum meetings with the developers and the Business Managers for new enhancements.

Creating and maintaining the requirement traceability matrix for new enhancements

Creating and publishing the daily and weekly status reports to the QA manager

Education

Bachelors in engineering- specialization in Electronics engineering, Mumbai University, India

Masters in business administration specialization in Human Resource Management, Pune University, India

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