Human Resources Information Technology
Resume:
Roshan Shanawaz
***********@*****.***
Over 15 years of experience in Information Technology and Human Resources Management with extensive experience in Administration and Support for Multi National Organizations. Business HR focused on HR initiatives, best practices, coordinate & implement on program design and building the rigor on the HR Best Practices.
Good team player with excellent communicative, analytical and interpersonal and initiative skills. Ability to work well individually or in a collaborative environment. TECHNICAL SKILLS
Project Management : SCRUM, AGILE, Waterfall, SPRINT Technologies : Documentum Administrator, Business Analyst, Project Management Reporting Tools : Tableau, JIRA, QlickView
UML : Rational Rose / Microsoft Visio / Enterprise Architect 4.0/Provision Methodology : Waterfall, SDLC, UML, Agile, JAD
Open Text Documentum : Content Server, D2, xCP, WebTop, DCM, Documentum Administrator, DAM, Suite Composer, Application Builder, Business Process Manager
(BPM), Workflow Manager, Process Builder, Forms Builder, FAST, xPlore, Business Objects Framework (BOF), DFC, DFS, WDK, DQL, Captiva InputAccel.
Languages Tools : C, C++, Java, DFC, Documentum DQL/API, SQL, UNIX scripting Application Servers : Apache Tomcat, JBoss, Web logic, and IBM Websphere. Databases Knowledge : Oracle 10g/11g, SQL server, MS-Access, DB2, MySQL. Tools/IDE : Samson, dqMan/djMan, TOAD, Query Analyzer, Eclipse. EDUCATION
Allahabad University, India 2002 -2004
Masters in Business Administration
Specialized in Human Resources Management and International Trade Andhra University, India 1999 - 2001
Bachelors in Commerce
PROFESSIONAL SUMMARY
Over 15 years of experience in Information Technology and Human Resources Management with extensive experience in Administration and Support for Multi National Organizations.
Good team player with excellent communicative, analytical and interpersonal/Initiative skills. Ability to work well individually or in a collaborative environment.
Business HR focused on HR initiatives, best practices, coordinate & implement on program design and building the rigor on the HR Best Practices.
Coordinated on End to End support functions which included plans to tap various channels across CoE.
HR planning on resourcing and Early Warning System on retention and Leadership development.
Coordinated and Implemented ISO 9000 external audit and help the Organization clear the certification.
Provided timely support and report to the Business Leader and Service Delivery Leaders on HR initiatives and HR performance
Conceptualize the audit process improvements and take lead on bridging process gaps that are highlighted through self, internal and external audits.
Experience in Documentum Product Suite and tools like Content Server 5.x,6.x,7.x,16.x,20.x Webtop, D2, xCP, Documentum Administrator, Documentum Compliance Manager, Site Caching Services, Application Builder, Composer, BPM, Process Builder, WDK, DFC, DFS, DQL, API, FullText Search (FAST & xPlore), D2 and Advanced Documentum Transformation Services (ADTS).
Experience in installing, upgrading and maintaining high volume transaction processing Documentum environments on Windows, UNIX and Linux environments.
Administration, configuration and development with Captiva InputAccel and OCR.
Responsible for delivering technical diagnosis, solution prescription and implementation using Regulatory publishing system.
Database updates using various SQL commands and functions to create, modify, update and delete database objects such as tables, views and indexes. Used SQL to register tables and create indexes to optimize Documentum performance. Extensive experience using DQL (Documentum Query Language) to query objects in Documentum repositories.
Responsible for delivering technical diagnosis and solution prescription.
Expertise as level 4 support of Documentum applications, servers and other components.
Experience in User Administration, Security, File Management and Product Testing experience.
Good team player with excellent communicative, analytical and interpersonal/Initiative skills. Ability to work well individually or in a collaborative environment. PROFESSIONAL EXPERIENCE DETAILS
Medtronic, Minnesota Jul 2020 – Mar 2021
Documentum Administrator
Administer Documentum, Configure Documentum Content Servers, Documentum Administrator, Java Method Server, Thumbnail, xPlore Index Agent, Dsearch, Records…etc.
Upgrade Documentum Content Servers from 7.2 to 16.x, 20.x
Upgrade Tomcat from 7.x to 8.x
Upgrade JMS from Jboss to Wildfly
Upgrade application servers and Documentum components.
Provide infrastructure support.
Work closely with clients to understand business requirement and convert them in functional requirements and later convert them into technical requirements and implement.
Gather business and system requirements for Documentum Application across globe
Worked with Solution Architect team for establishing batch framework and scheduling
Utilize Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives
Planned and defined system requirements with Use Case, Use Case Scenario and narrative using the UML
(Unified Modeling Language) methodologies
Verified the Business Scenarios on new builds to allow extended testing by the QA team and Users.
Performed and reviewed requirement analysis and gap analysis with business SMEs. Document, distribute and present the issues and remediation to management.
Created functional requirements, use cases, and user sign-off documentations for the Documentum Adminstrators and Documentum users.
Experience in constantly monitoring and reporting on progress of the project to all stakeholders. Present reports defining project progress, problems and solutions, implement and manage project changes and interventions to achieve project outputs
Southwest Business Corporation, Austin, Texas Mar 2020 - Jun 2020 Senior Documentum Administrator/Architect
Responsible for Documentum Administration, Captiva 6.7, 7.3, 16.4 Webtop, Sharepoint Connector, InputAccel Administration, Brava maintenance and performance tuning
Responsible for level 3/4 support of Content Servers 6.7, 7.3 & 16.4, Applications Captiva, Webtop, Brava, Documentum technologies Integration with Amazon Web Services (AWS).
Upgrade and Individual support and troubleshooting at Server and application level.
Created Solution Design Document, Architect diagrams and Ports and Flows diagrams.
Maintain Content Server, Webtop, Captiva, Brava, xPlore, doc broker, docbase after migration
Involved in the creation and maintenance of docbroker, docbase and java method server
Hands on experience with Captiva capture version 6.x, 7.x, 16.x
Experience in installation confirugation and upgrade of 6.x, 7.x, 16.x.
Administration, confirugation and development with Captiva InputAccel and OCR.
Experience in Captiva 7.x, 16.x development using Captiva Designer, Advanced Recognition in .Net Code Module.
Contributed in preparing customization documents and user manuals
Coordinate Documentum design reviews and serve as a liaison between all stakeholders to strictly Implement / adhere to industry best standards and practices.
Handled SDLC of the project in building applications, for example Plan Driven and Change Driven Methodology including Sprint releases.
City of Sacramento, California Jul 2019 – Dec 2019 Documentum Consultant
Administer Documentum, Configure Documentum Content Servers, Documentum Administrator, Java Method Server, Thumbnail, xPlore Index Agent, Dsearch, Records.
Upgrade Documentum Content Servers from 7.2 to 16.4,
Upgrade Tomcat from 7.x to 8.x
Upgrade JMS from Jboss to Wildfly
Upgrade application servers and Documentum components.
Upgrade CARA from 3.11.4.2 to 3.11.4.5.
Provide infrastructure support.
Work closely with clients to understand business requirements and convert them in functional requirements and later convert them into technical requirements and implement.
Gather business and system requirements for Documentum Application across globe
Worked with Solution Architect team for establishing batch framework and scheduling
Utilize Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives
Planned and defined system requirements with Use Case, Use Case Scenario and narrative using the UML
(Unified Modeling Language) methodologies
Verified the Business Scenarios on new builds to allow extended testing by the QA team and Users.
Performed and reviewed requirement analysis and gap analysis with business SMEs. Document, distribute and present the issues and remediation to management.
Created functional requirements, use cases, and user sign-off documentations for the Documentum Administrators and Documentum users
Experience in constantly monitoring and reporting on progress of the project to all stakeholders. Present reports defining project progress, problems and solutions, implement and manage project changes and interventions to achieve project outputs
Los Angeles County, California Oct 2018 – Jun 2019 Documentum/ Captiva Consultant
Responsible for Documentum Administration, Captiva 6.5 to 7.5, Tomcat, D2, xCP, Brava, Sharepoint Connector, InputAccel Administration, maintenance and performance tuning
Responsible for level 3 support of Content Servers 7.1, 7.2 & 16.4, Applications xCP 2.x, D2 4.x, Documentum technologies
Individual support and troubleshooting at Server and application level.
Created Solution Design Document, Architect diagrams and Ports and Flows diagrams.
Maintain Content Server, DA, D2, xPlore, doc broker, docbase after migration
Involved in the creation and maintenance of docbroker, docbase and java method server
Hands on experience with Captiva capture version 6.x, 7.x, 16.x
Experience in installation confirugation and upgrade of 6.x, 7.x, 16.x.
Administration, confirugation and development with Captiva InputAccel and OCR.
Experience in Captiva 7.x, 16.x development using Captiva Designer, Advanced Recognition in .Net Code Module.
Contributed in preparing customization documents and user manuals
Coordinate Documentum design reviews and serve as a liaison between all stakeholders to strictly Implement / adhere to industry best standards and practices.
Handled SDLC of the project in building applications for example Plan Driven and Change Driven Methodology including Sprint releases.
Developed BRD's (Business Requirement Documents) for enhancement requests from internal stakeholders across Internal Firm Services.
Lead Business, development team, support team and QA team for Data Migration through daily reviews of bugs and test execution progress
Gather business and system requirements for Documentum Application across the globe
Worked with Solution Architect team for establishing batch framework and scheduling
Utilize Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives
Planed and defined system requirements with Use Case, Use Case Scenario and narrative using the UML
(Unified Modeling Language) methodologies.
Verified the Business Scenarios on new builds to allow extended testing by the QA team and Users.
Performed and reviewed requirement analysis and gap analysis with business SMEs. Document, distribute and present the issues and remediation to management.
Created functional requirements, use cases, and user sign-off documentations for the Documentum Administrators and Documentum users
Experience in constantly monitoring and reporting on progress of the project to all stakeholders. Present reports defining project progress, problems and solutions, implement and manage project changes and interventions to achieve project outputs
Expertise in creating Business Requirements Document (BRD), USE Case Realization Document, Functional Requirements Specifications, Systems Design Specification (SDS), Systems Requirements Specification (SRS), Business Continuity Plan (BCP), Requirements Traceability Matrix (RTM), Process mapping and Org Publications
Worked closely with Solution Architect team for establishing batch framework and scheduling.
Hands on with Visio.
Experience with supporting Documentum servers and clients in distributed architecture. Gilead Sciences, California June 2018 – Sep 2018
Documentum Administrator
Responsible for CARA Administration, Documentum Administration, Webtop, xPlore, Web Logic Administration, maintenance and performance tuning
Individual support and troubleshooting at Server and application level.
Responsible for delivering technical diagnosis, solution prescription and implementation using Regulatory publishing system.
Work with application development resource if unable to resolve support issues.
Works on a team and has individual responsibilities for Application Technical support of applications dealing with escalated and complex application problems.
Created Solution Design Document, Architect diagrams and Ports and Flows diagrams.
Contributed in creating user and administrator guides for end users. MERCK, Branchburg, New Jersey Nov 2017 – Apr 2018
Documentum Lead
Configuration/Development/Integration of Content servers from 7.2, DA Administration, FirstDoc Administration, xPlore and Production support of FirstDoc and Documentum across the globe ( including US, Prague, UK, Costa Rica, Argentina)
Responsible for level 3 support of applications XcP 2.x, D2 4.x, FirstDoc, Documentum technologies across the globe.
Responsible for FirstDoc Adminstration, Documentum Administration, Captiva, webtop, Input Accel, Web Logic Administration, maintenance and performance tuning
Individual support and troubleshooting at Server and application level.
Responsible for delivering technical diagnosis, solution prescription and implementation
Work with application development resource if unable to resolve support issues.
Works on a team and has individual responsibilities for Application Technical support of applications dealing with escalated and complex application problems.
Created Solution Design Document, Architect diagrams and Ports and Flows diagrams.
Contributed in creating user and administrator guides for end users.
Migration and support of Documentum from 6.7 to 7.2 platform, creation and maintenance of Docbases, users, groups and, installation and configuration.
Maintain Content Server, doc broker, docbase after migration.
Experience with Retention Policies and knowledge of disposition of records in compliance with regulations and best practices
Hands on with DQL and API commands.
J.R.Simplot, Boise, Idaho Feb 2017 - Oct 2017
Documentum/ Captiva Consultant
Responsible for Documentum Administration, Captiva 6.5 to 7.5, Tomcat, D2, xCP, Brava, Sharepoint Connector, InputAccel Administration, maintenance and performance tuning
Responsible for level 3 support of Content Servers 7.1, 7.2, Applications xCP 2.x, D2 4.x, Documentum technologies
Individual support and troubleshooting at Server and application level.
Administration, confirugation and development with Captiva InputAccel and OCR.
Experience in Captiva 7.x development using Captiva Designer, Advanced Recognition in .Net Code Module.
Created Solution Design Document, Architect diagrams and Ports and Flows diagrams.
Maintain Content Server, DA, D2, xCP, Brava, xPlore, doc broker, docbase after migration
Involved in the creation and maintenance of docbroker, docbase and java method server
Contributed in preparing customization documents and user manuals
Coordinate Documentum design reviews and serve as a liaison between all stakeholders to strictly Implement / adhere to industry best standards and practices.
Handled SDLC of the project in building applications for example Plan Driven and Change Driven Methodology including Sprint releases.
Developed BRD's for enhancement requests from internal stakeholders across Internal Firm Services.
Lead Business, development team, support team and QA team for Data Migration through daily reviews of bugs and test execution progress
Hands on experience with Captiva capture version 6.x, 7.x
Experience in installation confirugation and upgrade of 6.x, 7.x
Gather business and system requirements for Documentum Application across the globe
Worked with Solution Architect team for establishing batch framework and scheduling
Utilize Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives. WAL-MART, Bentonville, Arkansas Aug 2015- Dec 2016 Documentum/ Captiva Consultant
Servers and Application Support for US, UK, Canada, India, China, Brazil across twelve countries.
Configuration/Development/Integration of Content servers from 6.5, 6.7 to 7.2, DA Administration, Fast search, xPlore and Production support of Documentum across the globe ( US, UK, China, Mexico, Brazil, Costa Rica, Argentina.)
Responsible for level 3 support of applications in Documentum technologies across the globe.
Responsible for Documentum Administration, Captiva 6.5 to 7.5, webtop, D2, Input Accel, Web Logic Administration, Websphere Administration, maintenance and performance tuning
Individual support and troubleshooting at Server and application level.
Hands on experience with Captiva capture version 6.x, 7.x
Experience in installation confirugation and upgrade of 6.x, 7.x
Responsible for delivering technical diagnosis, solution prescription and implementation
Work with application development resource if unable to resolve support issues.
Works on a team and has individual responsibilities for Application Technical support of applications dealing with escalated and complex application problems.
Created Solution Design Document, Architect diagrams and Ports and Flows diagrams.
Contributed in creating user and administrator guides for end users.
Migration and support of Documentum from 6.5 SP2 to 6.7 SP1 and 6.7 to 7.2 platform, creation and maintenance of Docbases, users, groups and, installation and configuration.
Maintain Content Server, Web Publisher, doc broker, docbase after migration.
Experience with Retention Policies and knowledge of disposition of records in compliance with regulations and best practices.
Administration, confirugation and development with Captiva InputAccel and OCR.
Experience in Captiva 7.x development using Captiva Designer, Advanced Recognition in .Net Code Module.
Have used various SQL commands and functions to create, modify, update and delete database objects such as tables, views and indexes. Used SQL to register tables and create indexes to optimize Documentum performance. Developed SQL Joins to create one to one and one to multiple relationships. Developed stored procedures. Extensive experience using DQL (Documentum Query Language) to query objects in Documentum repositories. Was part of Datacenter migration.
Involved in the creation and maintenance of docbroker, docbase and java method server
Contributed in preparing customization documents and user manuals
Involved in validation of documents and Document the process.
24/7 on-call support on rotation basis.
Manage high volume transaction processing and provide an easy to use interface to quickly review documents
Contribute in preparing customization documents and user manuals.
Involved in validation of documents.
Proficient with Captiva InputAccel Modules that includes Administrator, E-mail Importer, Automatic Annotation, Image Enhancement, Image export, Index export, ODBC Exports. Johnson & Johnson, Raritan, New Jersey Jan 2014 – Jun 2015 Sr. Documentum Consultant
Managed Documentum 6.5 SP3, 6.7 SP2 systems and clients in a GxP Regulated Environment include Webtop and D2
Responsible for administering, installing and upgrading Documentum environment – install/upgrade Content Server, deploy latest patches, create and clone docbases, deploy web applications and other Documentum components, monitor system health, performance tuning and trouble shoot issues.
Upgraded Documentum environments from 6.5 SP3 to 6.7 SP1 and 6.7 SP1 to D7.0 platform.
Extensive experience using DQL (Documentum Query Language) to query objects in Documentum repositories.
Installed and configured xPlore 1.2 Index Server and Advanced Documentum Transformation Services
(ADTS 6.7 sp2). Deployed and configured multiple patches for xPlore and ADTS.
Developed automated tools using DQL, API and Batch scripting to run Documentum jobs from users PC.
Responsible for level 3 support of Documentum applications. 24/7 on-call support on rotation basis.
Individual support and troubleshooting at application level. Supported users in the U.S. and Europe. Resolved day-to-day user issues, debug Documentum out of the box issues/bugs and troubleshoot issues related to customizations.
Experience with Retention Policies and knowledge of disposition of records in compliance with regulations and best practices
Created users, groups, ACLs, custom objects and custom object types using Documentum Composer, DQL, API and Documentum Administrator.
Extensively used DQL and API scripts to perform some informal testing, debugging and administration tasks.
Develop System Design Document, Architect diagrams and Ports and Flows diagrams.
Extensive use of HP-UNIX, Redhat Linux, Windows 2003 and Windows 2008 systems.
Contributed in creating user and administrator guides for end users.
Involved in validation of documents and Document the process. Price Waterhouse Coopers, Tampa, Florida June 2010 – Aug 2013 Documentum/ Captiva Consultant
Servers and Application Support: Tax DMS, Records Management System (RMS), Kcurve (KC), Knowledge Management (KM), Enterprise Directory (ED), Internal Firm Services (IFS), Comperio.
Administration and Production support of Documentum
Responsible for level 3 support of applications in Documentum technologies.
Responsible for Web Logic Administration, Websphere Administration, maintenance and performance tuning.
Hands on experience with Captiva capture version 6.x, 7.x
Experience in installation confirugation and upgrade of 6.x, 7.x
Individual support and troubleshooting at application level.
Responsible for delivering technical diagnosis and solution prescription.
Work with application development resource if unable to resolve support issues.
Works on a team and has individual responsibilities for Application Technical support of applications dealing with escalated and complex application problems.
Created Solution Design Document, Architect diagrams and Ports and Flows diagrams.
Contributed in creating user and administrator guides for end users.
Migration of Documentum from 6.5 SP2 to 6.7 SP1 and 6.7 to 7.x platform, creation and maintenance of Docbases, users, groups and, installation and configuration.
Administration, confirugation and development with Captiva InputAccel and OCR.
Experience in Captiva 7.x development using Captiva Designer, Advanced Recognition in .Net Code Module.
Maintain Content Server, Web Publisher, doc broker, docbase after migration.
Have used various SQL commands and functions to create, modify, update and delete database objects such as tables, views and indexes. Used SQL to register tables and create indexes to optimize Documentum performance. Developed SQL Joins to create one to one and one to multiple relationships.
Developed stored procedures. Extensive experience using DQL (Documentum Query Language) to query objects in Documentum repositories. Was part of Datacenter migration.
Involved in the creation and maintenance of docbase
Experience with Retention Policies and knowledge of disposition of records in compliance with regulations and best practices
Contributed in preparing customization documents and user manuals
Involved in validation of documents and Document the process.
24/7 on-call support on rotation basis.
Manage high volume transaction processing and provide an easy to use interface to quickly review documents
Contribute in preparing customization documents and user manuals.
Involved in validation of documents.
Proficient with Captiva InputAccel Modules that includes Administrator, E-mail Importer, Automatic Annotation, Image Enhancement, Image export, Index export, ODBC Export and MDW. Entergy Corporation, Jackson, Mississippi Jan 2009 - Apr 2010 Documentum/ Captiva Consultant
Responsible for Web Logic Administration, maintenance and performance tuning.
Designed and developed the messaging framework for communication between workflow manager and other Enterprise applications.
Manage and publish author’s content better using FTP service.
Manage high volume transaction processing and provide an easy to use interface to quickly review documents using Task Face all in one user interface.
Connecting people, systems, involving content and Data, Analyzing, monitor typical stages in a business process life cycle
Involved in migration from Documentum Suite 5.3 SP2 to 5.3 SP6.5. Migration included e-Content Server, WDK, and Web Publisher.
Involved in getting required specifications for Metabolism assay into design specification for development team.
Hands on experience with Captiva capture.
Administration, confirugation and development with Captiva InputAccel and OCR.
Installing new versions of Documentum products on client machines and setting up development environment that links to the other modules of the project environment.
Maintained Content Server, Web Publisher, doc broker, docbase and docApps after migration.
Created users, groups, Roles and permission sets using Documentum Administrator.
Created process workflows to automatically promote test-sheet files to next user in workflow cycle and to the next state in their lifecycles.
Contributed in preparing customization documents and user manuals.
Involved in validation of documents.
Federal Mogul, South Field, Michigan Mar 2008 - Dec 2008 Documentum Consultant
Working with Application architect and team lead on requirement analysis.
Implementation of Web based content management system using Documentum’s Web Cache and Web Publisher.
Created custom login page for various Web clients.
Customized WebTop components, layouts including Search, Inbox, Properties and Menus to satisfy business needs.
Created rules editor files specific to queries and Xselector for policy updates. Validated and associated templates with supporting files.
Created Change Sets for a set of files as part of SOP.
Developed and customizing JSP views for various user profiles.
Created Web Publishing configuration using Documentum Administrator for publishing content to website using Web Cache.
GE Capital International Services, India Jan 2006 – Dec 2007 Human Resources Management
Was a Business HR person focused on HR initiatives, best practices, coordinate & implement on program design and building the rigor on the HR Best Practices.
Being a successful one and only support across Software CoE, and active team player contributing maximum support.
Handled employee related issues on Access, Payroll, Authorization, Database, Deployments, Inter/Intra transfers, exit, logistics, transportation for close to 1200 employees.
Coordinated on End to End support functions which included plans to tap various channels across CoE.
Generate daily, weekly and monthly reports.
HR planning on resourcing and Early Warning System on retention and Leadership development.
Coordinated and Implemented ISO 9000 external audit and help the Organization clear the certification.
Responsible for reference checks, creating and maintaining employee records and data files.
Provided timely support and report to the Business Leader and Service Delivery Leaders on HR initiatives and HR performance
Recognition and Appreciation as a helping hand in all HR activities for all tracks SAP, SCM, BW, Technology, Testing etc
Responsible for managing the Accounts Payable business for MSA
Lead and administered key areas like Domestic Audit, Temp Audit etc.
Monitored strategic initiatives like Timely process of invoices increase the level of productivity with motivation, benefits, Leadership development programs and Training.
Conceptualize the audit process improvements and take lead on bridging process gaps that are highlighted through self, internal and external audits.
Ensure Consistent communication to foster a positive engaged environment.
Timely integration of invoices received from various Van lines/Vendors and maintains TAT. Prioritize mail requests and ensure timely processing.
Performed quality check on daily production. Handle exceptional clients as per their coding requirements. Quality check on coding errors
Played vital role as EHS (Environment, Health and Safety) warden. Underwent certified training in life saving techniques
Played vital role in improving productivity in Accounts payable process by training auditors with Typing Tutor
GE Capital International Services, India Nov 2004 – Dec 2005 Human Resources Management/ Auditing/Software CoE
Worked as part of design and development team.
Involved in installation, configuration, administration and development of Documentum 4i, WDK 4.2, Desktop Client 4.3, Right Site Server 4.2 and Developer Studio.
Managed and supported users and groups in OS level security.
Used DQL and API to troubleshoot on daily basis.
Created object types and custom attributes using Developer Studio.
Used queries to populate attribute values on document property.
Registered the tables in DCTM Docbase with DQL.
Hands on experience with Captiva capture.
Administration, configuration and development with Captiva InputAccel and OCR.
Involved in all tasks of application development, from need analysis through maintenance
Played vital role as EHS (Environment, Health and Safety) warden. Underwent certified training in life saving techniques
Played vital role in improving productivity in Accounts payable process by
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