E-Commerce Supervisor Machine Operator

CATHEDYN C. CASTRO

Open to Work (CCO - Supervisor/E-Commerce Supervisor)

Doha, Qatar ************@*****.*** +974-********

PROFILE SUMMARY

Experienced professional with 6+ years as a CCO Supervisor/E-Commerce Supervisor and 5 years in CCO roles. Skilled in team leadership, e-commerce management, process optimization, and customer care. Additionally, with 6 years of experience as a Machine Operator, I bring strong technical and problem-solving abilities to enhance operational efficiency and drive continuous improvement. CORE COMPETENCIES

Conflict resolution

Problem-solving skills

Demonstrated adaptability

Strong decision-making abilities

Efficient time management

Effective interpersonal communication

Positive attitude

Experience in mentorship

Proficient critical thinking skills

WORKING EXPERIENCE

February 2018 – Present : CCO- Supervisor/E-Commerce Supervisor Monoprix Hypermarket

Doha Festival City Um Salal Mohammad

Duties and Responsibilities:

Set clear team goals and KPIs.

Delegate tasks and set project deadlines.

Oversee day-to-day teams' operation and performance.

Do regular performance evaluation.

Create a healthy and motivating work environment and atmosphere.

Develop a well-designed and motivating evaluation program.

Communicate with teams about their performance.

Monitor team performance and report on metrics.

Motivate team members.

Discover training needs and provide coaching.

Listen to team members’ feedback and resolve any issues or conflicts. Customer Service Representative Staff

Duties and Responsibilities:

Welcome customers and assist with locating items and providing recommendations

Accept payments and ensure accuracy, provide receipts

Build relationships with customers, especially regulars

Memorize in-store promotions and special offers to communicate to customers

Interact with customers to address inquiries regarding products and services

Validate complaints and strive to ensure customer satisfaction

Gather information via telephone calls as a Customer Service representative. September 2013 – February 2018 : CCO – Supervisor

Highway Qmart Hypermarket

Jumeira Lake Tower Dubai (UAE)

Duties and Responsibilities:

Receive payment by cash, check, credit cards, vouchers, or automatic

debit.

Issue receipt, refunds, credits, or change due to customers.

Count Money in cash drawers at the beginning of shifts to ensure that

amounts are correct.

Greet customers entering establishments.

Maintain clean and orderly checkout areas.

Establish price of goods, service, and tabulate bills using calculators, cash

register/price scanner

Responsible for the training of new cashiers and cross-training of other

associates on operational responsibilities and phone etiquette.

Shared knowledge of customer behaviors to teach others to provide the

best type of service.

Ensures compliance with company policies, procedures and practices; and

supports Company Loss Prevention efforts.

March 2004 – December 2010 : Machine Operator

International Wiring Systems (PHILS.) Corporation

Appliances, Electrical, and Electronics Manufacturing Luisita Industrial Park, Special Economic Zone

Tarlac, Tarlac 2300, Philippines

Duties and Responsibilities:

Set up machines (calibration, cleaning etc.) to start a production cycle

Control and adjust machine settings (e.g. speed)

Feed raw material or parts to semi-automated machines

Inspect parts with precision and measuring tools

Test operation of machines periodically

Fix issues that might occur during the shift

EDUCATION

Information Technology

Filipino Institute Qatar

2020

Nursing assistant November 08, 2024 – June 2024

School Catalyst Management

CHARACTER REFERENCE

Available upon request.

I hereby certify that the above mentioned is true and correct to the best of my knowledge and belief.

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