Catering and Make Ready Cleaning

LM LaKisha Mays

Manor, TX ***** 737-***-**** ************@*****.***

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PROFESSIONAL

SUMMARY

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Reliable and honest employee skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level employee position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Culinary Experience

Catering

Cooking

Assembly

Kitchen Management Experience

Food Preparation

Kitchen Experience

Fabrication

Reliability and punctuality

Knowledge of cleaning products

Interior and exterior cleaning

Restroom Sanitation

Chemical Handling

Health and safety compliance

Basic Maintenance Knowledge

Disinfection Practices

Professional Appearance

Health and Safety Regulations

Quality Assurance

Laundry

Steam Cleaning

Hazardous Material Handling

Odor control methods

Strong Work Ethic

Multitasking

Organizational Skills

Time Management

Teamwork and Collaboration

Productivity and Time

Management

Multitasking Abilities

Decision-Making

Attention to Detail

Safety Standards and Protocols

Active Listening

Quality Control

Basic Mathematics

Relationship Building

Carpet Steaming and

Shampooing

Laundry Management

OSHA Compliance

Written Communication

Industrial Equipment Operation

Maintaining Building Security

MSDS knowledge

WORK HISTORY MAKE READY CLEANER 02/2023 to CURRENT Madlyn's Cleaning Service Austin, TX

Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.

Removed trash, debris and other waste materials from premises. Used time management and efficient cleaning methods to meet deadlines. Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

Handled equipment, chemicals, and materials properly and with caution. Confirmed all cleaning tools and equipment were stored properly after use. Emptied trashcans and transported waste to collection areas. Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.

Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.

Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance. Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.

Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.

Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.

Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.

Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.

Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.

Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.

Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.

CATERER 06/2017 to CURRENT

Self-employeed Manor, TX

Provided friendly, courteous service to create memorable moments for guests.

Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements. Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.

Communicated with event coordinators and facility management to obtain appropriate catering accommodations.

Cleaned and organized kitchen stations to promote team efficiency. Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction. Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.

Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients. Replenished banquet stations and verified food temperatures and cleanliness of service areas.

Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.

Transported meal and beverage trays from kitchen and bar areas to serve guest tables.

Streamlined event preparation process for increased efficiency, ensuring timely delivery of high-quality catering services. Set up and disassembled food service stations, equipment and furniture per contract specifications.

Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.

Observed federal and local kitchen safety regulations to prevent food borne illnesses.

Collaborated with clients to plan event venues, menus and budgets. Developed innovative menu offerings that consistently received positive feedback from clients and guests.

Tested recipes before inclusion in catering menu to verify accuracy of ingredients and preparation methods.

Increased repeat business with exceptional service and attention to detail in event setup and execution.

Adapted quickly to unexpected changes during events, maintaining high service standards.

Implemented new food safety protocols, ensuring compliance with health regulations and enhancing customer trust.

Managed inventory efficiently, reducing waste and lowering costs. Optimized delivery routes and schedules, ensuring timely setup and food freshness.

Developed and remained accountable for safety, quality, consistency and adherence to standards.

Set up and broke down kitchen for service.

Evaluated food products to verify freshness and quality. Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Modified recipes to accommodate dietary restrictions and allergies. Utilized culinary techniques to create visually appealing dishes. Monitored food production to verify quality and consistency. Implemented food cost and waste reduction initiatives to save money. Developed new recipes and flavor combinations to enhance customer dining experience.

CUSTOMER SERVICE CASHIER 08/2022 to 02/2023

Circle K Convenience Store Manor, TX

Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Processed customer orders and accurately handled payment transactions. Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Met customer service goals and exceeded customer expectations. Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store. Counted money in drawers at beginning and end of each shift. Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Utilized POS system to handle customer cash and credit card transactions. Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards. ASSEMBLY WORKER 09/2022 to 02/2023

Staffmark Austin, TX

Follow technical instructions, interpret engineering blueprints and technical terms

Discern quality of parts and materials used in production Inventory parts and tools used in the assembling process Follow company procedures and directives

Test finished products for defects

Maintain the tools used to create products

Keep a clean and well-maintained workspace.

CAREGIVER/ FOSTER CARE RESPITE PROVIDER 05/2001 to 06/2017 and 5/2023- 12/2024 Elder Health Austin, TX

Serving as a companion to clients

Transporting clients to and from appointments, errands, activities, etc Managing medication

Preparing meals

Interpersonal skills, including exceptional patience and listening skills The ability to provide care across a variety of settings, including group homes and day service programs

Performing light housekeeping duties (e.g., keeping room clean, laundry) Providing bathing and dressing assistance

Keeping proper care records and reporting changes to nursing team Encouraging socialization and participation in community activities Following patient care plan

Communicating with families, co-workers and supervisors regarding care Assisting with transfer and mobility

Shopping and running errands

Maintaining a safe and comfortable home environment. SECURITY GUARD 08/2005 to 06/2009

Wackenhut Security Corporations Austin, TX

Patrolling and securing the area

Monitoring and analysing CCTV camera footage

Guarding valuables in a secure area

Protecting the company's assets relative to theft, assault, fire and other safety issues

Responding to alarms and emergencies

Communicating any irregularities with management

Keeping an incident report record

Following procedures for various initiatives including fire prevention, traffic control and accident investigations

Checking visitors in and out of the area

Escorting visitors around the premises

Ensuring compliance with government regulations

The ability to work proactively and use intuition

A thorough and keen attention to detail

Excellent concentration skills

The ability to remain alert and aware of surroundings An ability to remain patient and calm under pressure Understanding of the technology used within the company Excellent customer service skills

Ability to work well with others.

MAIL SORTER 06/2002 to 06/2003

US Postal Service Austin, TX

Received and sorted incoming mail, ensuring accurate delivery to intended recipients.

Reviewed incoming mail for proper date, postage and barcode scans. Collaborated with team members to ensure timely processing of high-volume mail shipments.

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Maintained a clean and organized work environment for optimal sorting efficiency.

Maximized productivity by efficiently managing workflow during peak hours or periods of high volume activity.

Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries. Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance. Contributed to a reduction in lost or misplaced mail through diligent tracking and record-keeping procedures.

Evaluated mail trays to determine proper placement. Enhanced mail sorting efficiency by implementing automated sorting systems.

EDUCATION Some College Culinary Arts

TSTC Hutto, TX

GED 09/2001

Austin Community College, Austin, TX

CERTIFICATIONS Food Handlers License - 2025

SINGING, COOKING,

AND SPENDING TIME

WITH MY CHILDREN

AND FAMILY.

I Love to cook that is my passion, me having 4 children and a large family that is what we do. Happily I love to get together and just cook, have family and friends over and eat enjoy and each other's company.

ADDITIONAL

INFORMATION

I am a very hard worker, very determined, reliable and loves to stay busy. I am READY to start working for my family.

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