Customer Service Representative

Vishnu Raveendran

Lisarow, NSW ****

041******* - ******.*.******@*****.***

Professional Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and sales performance, notably at TELSTRA LIMITED. Skilled in sales strategy development and effective communication, adept at resolving complex customer inquiries and boosting loyalty. Demonstrates exceptional merchandise planning abilities and a knack for fostering long-lasting client relationships, contributing to significant business growth.

Skills

Store operations

Sales strategy development

Merchandise planning

Performance analysis

Customer service

Customer assistance

Effective communication

Product restocking

Complaint handling

Sales floor organization

Work History

03/2023 to Current

Retail Consultant

TELSTRA LIMITED – Central Coast, NSW

Quickly responded to inquiries from customers via phone or email, providing them with accurate product information and expert advice.

Boosted customer satisfaction by providing personalized product recommendations and tailored solutions.

Trained new employees on company policies, procedures, and sales techniques to expedite their onboarding process.

Managed inventory levels, ensuring optimal stock availability for high-demand products.

02/2021 to 06/2023

Customer Service Representative

7-eleven Stores – Central Coast, NSW

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Assisted customers in navigating company website and placing online orders, improving overall user experience.

Collaborated with team members to develop best practices for consistent customer service delivery.

07/2020 to 11/2020

Sales Consultant

SOUTHERN ASIA GROUP PTY LTD – Sydney, NSW

Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Provided sales and customer service assistance to walk-in traffic

Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

07/2019 to 05/2022

Customer Service Representative

EG FUELCO (AUSTRALIA) LIMITED – Sydney, NSW

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

Education

02/2019

Master's Degree: Information Technology

Charles Sturt University - Sydney, NSW

06/2015

Bachelor of Science: Computer Science And Engineering

Nalla Narshima Group of Institutions - Telagana, India

Languages

English

Full Professional

Telugu

Professional Working

Hindi

Professional Working

Malayalam

Professional Working

References

Kevin- Manager at Southern Asia Produce

Mobile- 046*******

*****-*******************@*******.***

Kurt Ellis- Manager at Telstra

Mobile- 040*******

Email- ****.*****.*@****.*******.***

Contact this candidate