RPA Architect/ Technical Lead

Jonathan Lozano

Miami, Florida

**************@*******.***

TECHNICAL SKILLS:

Programming: Java, HTML, and VB .Net

Atlassian Suite: Jira, Confluence, Bit Bucket, and Bamboo

Microsoft: Azure DevOps CI/CD, Microsoft SQL Server, Microsoft System Administration

AWS: AWS EC2, AWS RDS

Methodologies: Scrum, Kanban, and Lean Six Sigma

Intelligent Automation: UiPath Studio, UiPath Orchestrator, UiPath Document Understanding

CERTIFICATIONS & CREDENTIALS:

Top Secret Clearance August 2021

Scrum Alliance - Certified Scrum Master January 2022

AWS Certified Cloud Practitioner December 2023

UiPath Certified Professional RPA Developer January 2019

UiPath Solution Architect January 2019

UiPath Business Analyst October 2018

LANGUAGE SKILLS:

Spanish: Fluent

PROFESSIONAL EXPERIENCE:

Evernorth/Cigna

Sr. Advisor Development Intelligent Automation (UiPath). Oct 2022 to Nov 2024

Assist in the migration of 15 automations from Blue Prism to UiPath, serving as a key subject matter expert for the Office of Intelligent Automation during the transition to the new UiPath development platform.

Design and implement technology automation processes across diverse business units, including Cigna and Express Scripts Finance, Cigna Supply Chain, Government Business Segment, and Cigna Underwriting.

Play a pivotal role in developing the Office of Intelligent Automation's Project Delivery Methodology, which is now the standard for executing all automation initiatives.

Lead 3 offshore and 1 onshore RPA teams responsible for delivering UiPath automation projects, with primary responsibilities including overseeing project timelines and ensuring successful delivery.

Conduct comprehensive reviews of end-to-end designs produced by delivery teams, offering strategic guidance and oversight during code and project evaluations to ensure adherence to best practices and accountability throughout the development lifecycle.

Deliver and manage projects by leveraging Agile practices to ensure streamlined workflows, enhanced team collaboration, and optimal project outcomes.

Develop reusable components to standardize repetitive actions, substantially optimizing development processes for both API-based and mainframe applications.

Provide strategic consulting to the Office of Intelligent Automation for the implementation of AI automation projects, aligning solutions with business objectives and technological capabilities using the latest AI, Intelligent Document Processing (IDP) OCR tools.

Contribute expert knowledge to 2 AI Proof of Concept initiatives, specializing in Natural Language Processing (NLP) models and Intelligent Document Procession (IDP), resulting in a noteworthy $500,000 operational cost savings for the Government Claims Department.

CIGNA/EVERNORTH PROJECT HIGLIGHTS

Project Name: AP Pharmacy Inventory

Project Description: This initiative represents an automation project conducted for the Revenue Cycle Management Organization within Express Scripts Finance. The project streamlines the importation of accounts payable invoices from external pharmacies into the RXHome system.

Experience: Developed an OCR and AI-based solution for classifying and extracting values from accounts payable invoices of top vendors (Bayer, McKesson). Utilized UiPath Document Understanding IDP tool for scanning and validation. Discrepancies triggered user notifications for manual checks. Validated values were entered into RXHome and Oracle systems.

Savings: 200k in FTE hours

UiPath Inc

Technical Account Manager Oct 2021 to Nov 2022

Provided consulting services for 5 Fortune 500 clients in various vertical industries including manufacturing, finance, automotive, healthcare, and fuel.

Researched and recommend technological solutions that facilitated client objectives and profitability.

Coordinated and manage up to 2 projects per client including: Automation platform upgrades, best practices adoption, and new product implementations.

Conduct weekly status meetings to ensure accountability of client initiatives.

Maintained healthy business relationships with client executives leading to continued trust in UiPath’s vision resulting in increased adoption of UiPath Automation Platform products and services.

Reviewed existing processes, procedures, work methods and identify concrete enhancements to improve operational effectiveness, accuracy, and customer satisfaction.

Facilitate customer engineering teams to develop, migrate, and debug application issues.

Hosted training sessions to assist customers with new UiPath products (UiPath Orchestrator, Automation Hub, and UiPath Insights) leading to faster adoption and utilization of product capabilities.

Assisted Director of the Technical Account Management Organization to arrange an in-person collaboration event to increase team engagement, improve internal processes, and documentation to provide a more streamlined delivery framework for our clients.

Deloitte Consulting LLP

GPS Senior Solution Specialist (Intel. Automation Implementation) Aug 2020 to Oct 2021

Worked in partnership with multiple high-level government agency clients to deploy and scale their RPA programs.

Led development team through designing, developing, testing, debugging, and deploying automations leveraging UiPath’s recommended Robotic Enterprise Framework (ReFramework) and best practices for various RPA automation initiatives.

Identified and advised on architectural improvements, design, and integration solutions, formulated methodologies to optimize development and deployment of robotic automations.

Performed architectural design reviews to ensure robotic automations align with architectural plans and roadmaps for easy scalability and maintenance.

Collaborated with security and architecture teams to design architecture diagrams and security policies for citizen development automation deployments.

Documented a comprehensive, step-by-step Process Design Document (PDD) of the business process through numerous client stakeholder (End User) interviews and re-validated with Subject Matter Experts (SMEs) prior to development.

Delivered automations in an agile environment, such as facilitating sprint planning and backlog grooming ceremonies with process owners and IT stakeholders.

Created Agile Delivery Environments using JIRA to track development tasks.

Formed and maintained reusable component libraries, used in all automation initiatives to reduce development time by 20%.

Coached 3 Jr. RPA Developers on development best practices, methodology and UiPath Enterprise Framework (ReFramework) for delivery of standardized processes.

Conducted Section 508 Assistive Technology for all deployed attended automation initiatives.

Received Outstanding Performance award of the quarter

World Fuels Services Corporation

RPA Technical Lead (UiPath) Sept 2017 to Jul 2020

Conceptualized the migration of the on-premises RPA Orchestrator Infrastructure to UiPath's Enterprise Cloud. Introduced new robot licensing and RPA Citizen Development models to allow scalability of the RPA program globally. Executed and prioritized the migration of over 80 RPA automations to the UiPath Enterprise Cloud.

Cataloged documentation on necessary standards to be followed with UiPath Enterprise Cloud.

Helped deliver more than 40 automations in year one of the program resulting in a total of 2.8 million dollars in human hours saved.

Developed and managed RPA center of excellence including the design and implementation of delivery methodology, operational standards, and governance for a Fortune 100 organization.

Lead overall agile end-to-end development effort with 8 software developers and 3 process analysts.

Generated global RPA awareness and training across multiple subsidiaries resulting in additional costumer interest into RPA.

Collaborated with internal and external teams within the company to identify and deploy strategic opportunities for intelligent automation.

Planned “Bot-a-thons” (hackathons) events across Central and North America offices to increase employee engagement, improve collaborative culture regarding RPA, and recruit internal talent.

Designed and implemented cloud architecture for UiPath tool suite (AWS EC2/RDS).

Organized UiPath Week-Costa Rica Event to collaborate and build a network of knowledge for RPA and Professionals with powerhouse companies such as Deloitte, World Vision, Carlson Wagonlit, and Amazon.

Coordinated RPA knowledge sharing network across external companies with FPL/NextEra, Coca Cola®, Equifax, VMWare, and Bacardi®.

Recruited external and new graduate talent through ShellHacks and UHack University Hack-a-Thon events.

Lead Software Release Coordinator Jul 2016 to Sept 2017

Directed a team of 2 release coordinators.

Provided change control board with list of all product enhancements scheduled for weekly/monthly releases.

Prepared information for Audit reports and inquiries.

Collaborated in the Waterfall to Agile/Scrum process transformation.

Trained and documented practices for Scrum process adaptation to 10 software project teams.

Software Release Coordinator Nov 2014 to Jul 2016

Administered the IT intake and planning process which scheduled new requests on the release calendar, based on priority, level of effort, technical pre- requisites, and resource availability.

Validated the migrations between environments at each phase of the entire software release lifecycle.

Updated the release schedule that detailed the entry/exist dates for development, functional analysis, user acceptance testing, and eventual release into production for each planned modification.

Monitored the release ticketing and change management system to track and maintain the status of all scheduled releases related to enhancements and non-emergency defects.

Collaborated with functional support teams to schedule planned product modifications.

Maintained daily contact with development, functional analysis, and user acceptance testing teams to obtain the status of work residing in each queue and coordinate re-planning efforts due to non-recoverable date slippages.

Created planned and emergency code packages that bundle un-planned product content for releases.

EDUCATION:

Florida International University

Bachelor of Science Degree in Information Technology, Minor in Business Administration

Miami Dade College

Associates in Arts Degree in Computer Engineering

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