High School Customer Service

EDUCATION

JAMES MADISON HIGH SCHOOL- Graduated: May, 2023

●High School Diploma

●GPA: 3.8

●JMHS Honor Society and Honor Roll member

●Accredited Online Schooling based out of Atlanta, Georgia

EXPERIENCE

FURLEIGH FARMS - Mason City, IA

JUNE 2019 - 2022 (Seasonal)

Field Manager and Farm Hand

●Successfully managed day-to-day operations of a farm, overseeing planting, harvesting, and overall crop maintenance.

●Proficiency in livestock caretaking and overall animal well-being.

●Experience identifying native flora and fauna, as well as natural resource knowledge.

●Developed and executed effective crop plans, including rotation schedules and planting calendars, to optimize yield and minimize environmental impact.

STARBUCKS BARISTA- Mason City, IA

JUNE 2022 - OCTOBER 2023

●“Partner of the Quarter” award winner (2 terms).

● Memorized over 50 menu items to create customized beverages for 500+ customers daily.

●Accurately managed cash flow operations totaling $2,000 - $6,000 per shift.

●Assisted in training new hires on drink recipes, computer systems, company standards, and customer service expectations.

●Defused volatile customer interactions calmly and courteously while upholding company policy.

●Optimized workflow by maintaining a clean and organized workspace.

●Happily fulfilled customer orders, including hot and cold drinks, seasonal offerings, and over 30 food items.

DECKER HOUSE BED & BREAKFAST - Mason City, IA

FEB 2020 - PRESENT

Cleaner and Server

●Complied with COVID-19 policies and procedures, ensuring residences were thoroughly sanitized and deep cleaned in accordance with the highest health safety standards.

●Stripped, washed, and replenished various standard and fragile linens for over six rooms weekly.

●Performed a variety of housekeeping services, including mopping, dusting, vacuuming, bleaching, scrubbing, and sanitizing according to the client’s instructions.

●Created a positive patron experience by delivering experience and customer service to all parties.

SKILLS

Product Marketing Google Suite (Drive, Sheets) Microsoft Suite (Excel, Word) Health & Safety Management

Rapid and Adaptive POS Client Relationship Building Solution-Oriented Professional

Languages: English (Native), Korean (Beginner)

INTERESTS

Drawing & Painting Poetry Tennis Hiking Architecture Snowboarding Swimming

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