Help Desk Technical Support
Resume:
Kevin Ivey
Del City, OK *****
*******@*****.***
Professional Summary
Skilled Network Technician with 8 years of experience in network installation, management, and support. Proficient in software troubleshooting, inventory analysis, and route driving. Proven ability to establish network connections, install systems, and provide technical support to end users. Strong communication skills enable effective client engagement and training. Work Experience
Network Technician
Computacenter US
January 2021 to Present
• Responsible for engaging the client and translating their needs to viable results. Setting realistic expectations and managing the client’s expectations
• Establishing network connections and installing systems from root to boot. Teaching client and their subordinates how to interact with the installed software to ensure self- sufficiency of the team. Setting up and installing new devices on new networks, as well as running new cabling for the devices.
Network Technician
QuikTrip-Oklahoma City, OK
March 2018 to January 2021
· Worked in a fast-paced office environment utilizing ticket systems to keep the company operational.
· Provided technical support to end users, translating their paint point to improve efficiency and create a stronger work force for the company.
· Responsible for building rapport and utilizing soft skills to explain complex technological issues to general public and workforce.
Route Driver
First Choice Coffee Services-Oklahoma City, OK
January 2014 to January 2018
· Evaluate, authorize, or recommend augmentation to delivery services.
· Ensuring logistical fortitude of my routes and those affected by such.
· Maintaining goals and obligations of the route and ensuring inventory was maintained. Delivery Driver
Safe Guard Office Supplies-Oklahoma City, OK
March 2006 to March 2014
• Sales and support team, meeting and exceeding monthly sales quota.
• Up-selling clients on supplies that would have a beneficial outcome on client’s daily operations.
• Making deliveries in a safe and timely manner.
• Accurately loading and unloading company vehicle for the delivery of products. Education
Southeast High School - Oklahoma City, OK
January 2004 to December 2004
Skills
• management
• Help Desk (8 years)
• Network Support (4 years)
• Cabling
• operation
• Network Installation (8 years)
• Route Driving
• Software troubleshooting
• inventory analysis.
• Computer Skills: Proficient in Excel, Word, Power-point, CRM Software, and various user interfaces as well as establishing and maintain network connectivity in a LAN setting. (10+ years)
• Salesforce
Certifications and Licenses
Driver's License
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