Jeanine L. Underwood
Littleton, CO 80129
Phone – 720-***-****
E-Mail – *******.*********@*****.***
Professional Profile – Highly energetic, experienced, and effective Business Director. Proven ability to achieve a buy-in attitude from all employees. Successful at improving performance, motivation, and accountability. Able to review processes and recommend positive changes to align them with the company strategy, branding, and standards. Skills Summary
Productive Recruiting and Interviewing Successful On-Boarding Program Positive New Employee Orientation Comprehensive Training Program Performance Management System Complete Safety Program Complete Workers Comp Management Create policy and procedure manuals Improved payroll system and method Benefits negotiation and management Amazing ability to connect with people Excellent Communication Skills Vendor Insurance & Contract Management AP, AR and financial management Computer skills include proficiency in Microsoft Office, Excel, Word, Power point, Project, Yardi, Payscan, Nitro, Plan Grid, SharePoint, AIA Contracts, AMSI, Prism, ADP, Time America, Time Star, Paychex, Skype, Teams, Google Docs, Linked In, Craig’s List, and various accounting & management software.
Key Accomplishments
• Successfully collected 4 M in delinquency during Covid, through rent relief programs
• Tracking of recruiting methods, markets, and effectiveness.
• Executed a positive and encouraging On-Boarding and new employee orientation, nationwide.
• Implemented a training program and provided scheduled training to all employees.
• A successful evaluation system consisting of job descriptions, monthly score cards, and annual evaluations, resulting in a reduction in turnover by 32% over 2 years.
• Gathered data necessary to create effective policy and procedure manuals.
• Able to evaluate all systems and programs for maximum effectiveness.
• Achieved cost containment certification and reduced work comp claims by 81%.
• Reduced worker’s compensation premiums by 66%, a $350,000 savings over three years.
• Workers’ compensation claims management from the first report of injury to full and final settlements, reducing settlements by 70%.
• Organized and administered open enrollment sessions for all benefits.
• 401k and FSA contribution management, distribution management and maintaining census for audits and government regulations.
• Payroll for multiple entities, in multiple states, including accurate and timely reimbursements.
• Successfully structured and migrated all company data to SharePoint.
• Managed administrative/accounting staff of 5.
• Created and reconciled monthly to an annual 4-million-dollar budget.
• GL accounting up through reconciliations of all bank accounts and financial statements. Jeanine L. Underwood page 2
WORK HISTORY
09/2022- 12/2024 The Belleview Senior Living – Business Director Manage HR, pretesting and onboarding. Enter payroll & corrections on time. Manage financial spreadsheets linked with software reports and review all financials for accuracy. Input and manage all A/P, A/R, ACH management for payments, Budgets, resident insurance, LTC insurance, create and execute leases, move in/move outs, Adhere to stringent state guidelines and rules. Proficient in accounting, software for property management, and electronic signature. Dropbox, ADP, Yardi, Rent Café, Rythmos, Accushield, office 365, google docs, Teams, Office Suite, Skype 05/2019- 09/2022 Consultant
Manage Employee COVID cases from beginning through their return to work including COVID PTO in payroll and government reporting for the tax credit. Worked on the team to determine all COVID processes and best practices for testing, working from home, return to work as well as advising changes based on CDC guidelines. Manage Covid rent relief program and collections, collecting over 4M in delinquency over 24 months. Mange rent relief payments and receipts. Traveling in state and out of state to review processes and procedures, recommending changes to update and streamline methods. Interviewing and testing potential candidates. Manage HR and customer service emails including BBB complaints. Verify payroll is complete and on time. Review and approve AP/PO’s and post receivables to appropriate accounts. Manage financial spreadsheets linked with software reports and review all financials for accuracy. Proficient in accounting, software for property management, and electronic signature. Dropbox, HRIS, and time and attendance. 10/2018- 04/2019 Confluent Development – Project Coordinator/Construction Assistant Manage and negotiate all contracts, PCOs and COs for Construction. Manage and submit all permit applications for municipalities and states. Manage project budgets. 10/2014- 10/2018 Confluent Development – Manager of Shared Services Oversee all internal and external IT activities. Handle all HR activities and tasks. Provide Training and onboarding to all new and existing team members. Create and maintain processes and procedures. Create all final construction contracts and review them for accuracy. Provide Admin Assistance to the Executive team, Plan and execute company social events for guests and for the team, and Manage and update all info for the website. Provide a positive and great experience for all our guests, and our team as well as a great culture for everyone. 02/2011- 10/2014 Forum Real Estate Group - Human Resources/Payroll Director Recruiting for the entire company. Perform new employee on-boarding program. Process payroll for 70 employees (12 companies-9 states). Ensure all employees have successful training opportunities. Monitor safety program, Workers Comp claims, unemployment claims, and leave of absence requests. Visit property sites around the country to assess Human Capital needs, training, evaluations, and recommendations. Perform transitions for newly acquired properties to include overall office assessment, uniforms, computers, and computer programs as well as recruiting for all open positions, prior to takeover. Launch property onboarding and welcome program to gain buy-in from acquired employees and ensure a smooth takeover.
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EDUCATION
Various courses in HR Supervisory skills, Management skills, Time Management, Accounting and People skills
PHILANTHROPY
Volunteer for The Crossing, The Rescue Mission, Meals on Wheels, Youth For Christ (Marvin Foote Juvenile Detention Center), Angel Tree, and spokesperson for 12 step recovery program education for children.