Quality Assurance Inventory Management
Resume:
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Desiree Thompson
• Team Leadership • Strategic Planning • Performance Management • Operational Excellence • Customer Satisfaction • Inventory Management • Staff Development • Process Improvement • Revenue Growth • Goal Setting • Problem Solving • Client Relationship Management • POS system proficiency • High-Performance Culture EXPERIENCE
PSE Solar - Sanford, FL - Quality Assurance Agent
May 2023 - August 2024
● Monitoring and Auditing: Reviewing operations, procedures, and services to ensure they meet quality standards.
● Documentation and Reporting: Maintaining detailed records of quality inspections and tests, and reporting on any deviations or improvements
● Providing Feedback: Offering actionable insights and recommendations to improve quality based on findings
Texas Roadhouse - Dallas, TX — Lead Server
July 2020 - November 2023
● Floor Lead: Led a team of servers, ensuring consistent and exceptional service in a high-paced environment.
● Training: Trained and mentored new staff, improving service standards and team performance.
● Event Coordination: Coordinated with kitchen staff and management to handle special requests, large parties, and high-profile guests.
● Customer Satisfaction: Resolved customer complaints swiftly, maintaining a positive dining experience and high customer retention. Sugar Factory - Orlando, FL — Server
February 2018 - June 2020
● High-End Service Delivery: Provided personalized and attentive service in a fast-paced, upscale dining setting.
● Sales Enhancement through Upselling: Recommended menu items, upselling specialty drinks and desserts, increasing average ticket sales.
● Collaborative Peak-Time Service: Collaborated with team members to deliver seamless service during peak hours and special events.
● Compliance with Cleanliness and Safety Standards: Maintained a clean and organized work environment, adhering to health and safety standards. Certifications
● Food Handler’s Certification
● Beverage Service Certification
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