Customer Service Representative
Resume:
Brittany Miller
Lakeland, FL *****
*****************@*****.***
Seeking a company with the best and the brightest GOAL in the industry. Open to building with a team . Eager to learn and solve business problems. Work Experience
CSR - Customer Service Representative
Well Care Health - Remote
July 2019 to November 2023
• Prior authorization advocate
• Working with medical professionals to check authorization status.
• Detailed notes expected to be provided when closing call. CSR - Customer Service Representative
HearUSA - Remote
November 2021 to April 2023
• Assisting elderly patients with hearing aid exams.
• General questions about exams history / medical history .
• Assistance with any questions or concerns with clients account
• appointment scheduler .
CSR
Seaworld Call Center - Orlando, FL
July 2018 to October 2019
· Assisting clients with family packages
· skilled in face past environment
CSR
Convergys
January 2017 to March 2018
· Project PayPal and Spectrum Cable.
· Experienced in handling both inbound and outbound calls.
· Delivers exceptional service with a sense of responsibility and accountability.
· Dedicated Call Center Associate with tracked record of success serving as the first point of contact and delivering excellent customer service.
Education
Diploma
Absegami High school
June 2009 to June 2017
Bachelors in Psychology
Georgia State University
January 2014 to March 2017
Skills
• Working With individuals with disabilities. call center environment. High call volume experienced. Adverage Words per Minute- 30+. Experience in fast food industry. Former employee at Denny’s. Experience in serving, handling money. Can quickly adjust to different computer system (above average).
• Patient Care
• Documentation Review
• Negotiation
• Communication skills
• Computer skills
• Typing
• EMR systems
• Plastic surgery
• CRM software
• B2B sales
• Software troubleshooting
• B2B
• Technical support
• Salesforce
• Travel planning
• Computer Networking
Certifications and Licenses
First Aid Certification
CPI Certification
CPR Certification
Life & Health Insurance License
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