Phlebotomist Customer Service Medical Assistant

Tawani Curtis

Orange City, FL *****

*************@***********.***

+1-386-***-****

Professional Summary

I offer over 20 years of experience with a background in customer service, retail banking, phlebotomy and medical assistant. My background has provided me with a wealth of knowledge to work in many different fields and always eager to learn more which is why I'd be a great asset to your company. Work Experience

Customer Service Representative

Capgemini

May 2022 to October 2024

This was a contract position where I approved/Denied Medicare Part D applications Clinical Customer Service Manager

United Diagnostic Lab-Ormond Beach, FL

November 2019 to August 2023

• Manage a full functioning lab

• Accurately process samples by spinning blood, fax orders to laboratory to be processed

• Achieve results with accuracy and precision, maintain accurate documentation for 50 clients

• Verify Insurance

• Follow HIPPA guidelines

• Make appointments

• Submit billing information

• Email, Fax etc.

Customer Service Senior Specialist

JP Morgan Chase-Heathrow, FL

January 2013 to December 2019

• Effectively translates complex information into common terms to reduce miscommunications for daily inbound calls, face-to-face with an average of 125 daily clients

• Possess strong knowledge of computer fundamentals in MS Office/software for company Clinical Medical Service/Customer Service Representative LabCorp-Orange City, FL

January 2009 to December 2013

• Point of contact for admitting clients for patient care, clinical laboratory, end-to-end drug development services, displayed patience to general public ensuring timeliness is honored

• Built client relations with physicians' offices to better serve their patients with respect

• Knowledgeable of start of the art technology to conduct various medical processes Medical Assistant

Florida Hospital Adventist- Health System-Altamonte Springs, FL January 2004 to December 2009

• Obtain patient medical history for 50 clients daily, reviewed prescriptions & patient information; verify patient demographics, entered information accurately into database

• Demonstrated professionalism and sensitivity to the confidentiality of the patients personal health information, displayed compassion and strong customer service ethic 100% Education

Associate in Medical Assistant

Americare School of Nursing - Fern Park, FL

2004

High school diploma

Florida Metropolitan University - Altamonte Springs, FL 2001

Skills

• Bilingual

• Laboratory Experience

• CPR Certified

• Nurse Management

• Medical terminology

• Injections

• Patient Care

• Transcription

• Scheduling

• Phone Etiquette

• Vital signs

• Triage

• Cerner

• EMR

• Phlebotomy

• EKG

• Medical Scheduling

• Laboratory Management

• Laboratory Procedures

• Office Management

• Hospital Experience

• Communication skills

• Typing

• retail sales

• Medical Office Experience

• Critical Care Experience

• Medical Coding

• English

• Insurance Verification

• Phlebotomist

• Medical Billing

• Case Management

• ICD-10

• Anatomy Knowledge

• Epic

• Venipuncture

• Medical Records

• Vital signs

• Hospital experience

• Medical terminology

• Medical records

• EMR systems

• Nursing

• Anatomy knowledge

• Typing

• HIPAA

• Medical coding

• Critical care experience

• Laboratory experience

• ICD-10

• Customer service

• Office management

Certifications and Licenses

Certified Medical Assistant

CPR Certification

LPN

June 2006 to Present

PALS Certification

June 2006 to Present

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