Technical Support Coral Springs

Tabiya Clark

Coral Springs, FL ***** 954-***-**** *********@*****.***

Summary

Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.

Skills

Google Suites

Microsoft Suites

Banking operations

AML compliance

Fraud prevention

Transaction monitoring

Evidence collection

Telephone and email etiquette

Case management

Complaint resolution

Shipping procedures

Hospitality and accommodation

Technical support

Documentation preparation

Leisure travel

Travel research

Regulations and compliance

Overseas tours

High volume environments

Experience

FRAUD SPECIALIST 04/2022 - Current

Global Payments - Coral Springs, Florida

Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.

Made recommendations for closing accounts and performed associated follow-up. Managed a portfolio of fraud cases, ensuring timely investigation and resolution in accordance with company policies.

Responded promptly to inquiries regarding possible fraudulent activities reported by customers or other stakeholders. TRAVEL CONSULTANT 01/2018 - 04/2022

American Express - Sunrise, Florida

Created travel itineraries and made adjustments to meet client specifications. Stayed up to date on travel industry, policies and restrictions. Organized group travel arrangements, coordinating logistics for seamless travel experiences. CUSTOMER SERVICE SPECIALIST 12/2016 - 12/2018

American Safety Council - Orlando, Florida

Conferred with customers by telephone or in person to provide information about products or services and take orders.

Performed data entry of customer orders into the company's order management system. Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs. INSURANCE SALES CONSULTANT 11/2015 - 11/2016

Advanced Health Care Corporation - Sunrise, Florida Sought out new clients and developed clientele by networking to find new customers. Utilized CRM software to track leads, customer interactions, and sales progress efficiently. Conducted comprehensive needs analysis to offer appropriate insurance products, including life, health, and property insurance.

Education and Training

West Park High School - Sunrise, FL High School Diploma 05/2017

Bryant And Stratton College - Getzville, NY Some College (No Degree) Early Childhood Education

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