Customer Service Rep

JOHN A. HEINRICH

Lynbrook, NY *****

https://www.linkedin.com/in/johnaheinrich/

516-***-**** ****.*********@*****.***

SUMMARY

Progressive career growth with 25+ years of applied pre-media technical and Account Management / Customer Service skills including organizational, planning and scheduling in fast paced advertising, marketing, publishing and print communications manufacturing / distribution environments working under continuous safety, quality, productivity, cost-control and deadline pressure.

Applied troubleshooting and creative problem solving - supporting demanding customers and partnering with sales, customer service rep.’s and production staff, in support of a producing a wide-range of publications - from conceptual stages through to distribution under continuous safety, quality, cost control and deadline pressure.

Positive and effective leadership, communications and interpersonal skills working closely with high profile and demanding art directors, advertisers, retailers, corporate clients and publishers while managing multiple accounts, projects and priorities with equal effectiveness in team based and individual assignments meeting critical deadlines with no direct supervision.

EXPERIENCE

JETBLUE www.jetBlue.com Ground Operations

JFK Airport New York, NY 07/2023 – present Responsible for – Load and Unload Baggage and Cargo. Marshal aircraft to and from gate. Service Aircraft lavatories. Operate heavy, motorized/equipment tugs, tractors, belt loaders, push-back tractors, deicers ect. Effective communication skills, both verbal and written. Follow safety regulations.

R.C.T. Security LDT Security Guard

https://www.linkedin.com/in/joseph-smith-3547a25 01/2023 – present Free-lance / Per diem Responsible for – Construction site surveillance, Checking ID’s, Issuing guest passes, radio contact with Construction site foreman. Walk around duties, Open and lock site, work local town Carnavals.

IMTECHGRAPHICS www.imtechgraphics.com Photo Retoucher

New York, NY 05/2018 - 07/2023 High-end fashion and beauty, products - color correction and retouching – On-site at Avon.

MODA OPERANDI www.modaoperandi.com Photo Retoucher

New York, NY 01/2019 – 01/2020 - Freelancer High-end E-Commerce Fashion, Beauty, Designers, Clothing, bags, Jewelry, Bridal, Trunkshows, Accessories - color correction and retouching.

QUAD/GRAPHICS Blue-Soho www.qg.com New York, NY 01/2006 to 05/2018 Corporate wide reduction / consolidation

A division of the international, $4.8B Sales commercial printer – this division is a digital pre-media production facility specializing in electronic page makeup, color separation and data management utilizing state-of-the-art technology. The commercial print-communications business is adapting to changing business conditions with many former competitors merging, including my previous employer World Color, consolidating and restructuring impacting me and many others.

Sales Support & Customer Service Rep / Retouching Account Manager

Key and contributing member of a customer-focused, desktop publishing team assigned to layout and review plus manage the retouching, lighting & color-correction of all digital images for print and web presentation including administering promotional projects and solutions for high profile / high fashion retailers including David’s Bridal, Victoria’s Secret, the largest American retailer of women's lingerie. Worked directly with demanding publishers, art directors and advertisers and served as liaison with the various printing facilities producing their work.

Prioritized the jobs and rapidly adjust and adapt to last-minute customer-requests plus production and delivery challenges – consistently meeting the customers’ quality expectations and their critical delivery dates.

Managed, evaluated and prepared the client-supplied files - enhanced the color quality of the originals – producing the best quality reproduction as per the customers’ highly detailed requirements – matching the subtle and creative look that clients seek for their productions.

Applied user skills with InDesign & Photoshop (color corrections, layers, layers set, path, soft mask, cloning, extension filters and actions etc.) and matched color to supplied art, laser, PMS chip, cosmetics and outfit samples plus matching and enhancing flesh tones, hair, outfit, beauty products, by keeping technical and natural looks.

Maintained billing and costing prices, capturing all last-minute customer requests and performed final quality checks – resolving problems promptly. Dated and archived files.

John Heinrich 516-***-**** ****.*********@*****.*** Page 2 of 2

PRINT INTERNATIONAL GRAPHICS, Freeport NY & NYC, 1999 to 2006 Now Closed

A commercial pre-media and printer supporting the regional advertising, marketing, promotions market.

Photo Retoucher

Provided detailed color correction and retouching, utilizing the full capabilities and mastery of Adobe Photoshop for high-end clients; Clinique, Tiffany, MAC Cosmetics, Martha Stewart, DKNY, Sean John, etc.

Applied technical expertise with pre-media equipment including Scitex Prismagic, Prisma.

CEDAR GRAPHICS http://cedargraphics.com Ronkonkoma, NY 1994 to 1999

Now called EarthColor and recently acquired by Des Moines, IA based Mittera Group, a multi-platform communications company, providing fully-integrated, high-quality, print and marketing solutions with a network of facilities in New York, New Jersey, Florida and Texas, which perfectly complement Mittera’s Midwest locations.

Photo Retoucher

Color correction and retouching for high-end clients such as Range Rover, General Motors, Coty, Estée Lauder, Cablevision, Avon etc.

Initial career experience began with Oceanside, NY based, Kordet Graphics / Applied Graphics Technologies, in 1985

EDUCATION & TRAINING

EDUCATION: Associates Degree in Applied Science (Lithographic Offset Technology)

New York City College of Technology, Brooklyn, NY

COMPLIANCE: HR Policies & Procedures and Labor Law regulatory compliance training including Workplace & Sexual Harassment awareness, Active Shooter and prevention plus, Diversity, Substance Abuse awareness, etc.

TECHNICAL: ADOBE CLOUD SUITE Acrobat, InDesign, Photoshop & Illustrator and an applied knowledge of File maker pro user skills for production scheduling, inventory control, measurement, analysis and reporting purposes.

SAFETY: Safety (OSHA) & Hazardous Materials (MSDS) requirements, Equipment Guarding, Lock-Out / Tag-Out, Ergonomics, Personal Protective Equipment (PPE), Emergency & Evacuation procedures.

LICENSE: *Class B Commercial Driver License (CDL) -81 Hour CDL B Career Training Program for Straight Truck Driving Certificate. From Commercial Driver Training Inc. West Babylon NY 11704 631-***-****.

*New York State Department of State, Security Guard License.

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