Customer Service.

Widlyne Hernandez

***** ** **** **

Miramar, FL *3027

561-***-****

***********@*****.***

OBJECTIVE

Motivated and detail-oriented professional seeking a full-time position in customer service or healthcare support, where I can leverage my diverse skill set, including patient care, customer service, and multilingual communication, to contribute to the success of your organization. TRAINING

● Phlebotomy Course (05/2018 - 07/2018)

● Nursing Assistant, FTC Training Center (01/2018 - 03/2018)

● Professional Security, South Florida Elite Security (07/2017 - 08/2017)

● Tax Preparer training since 01/2019

EXPERIENCE

● Nation Benefits insurance customer service/Translator, Miramar, FL

(09/2024)

● Tax preparer at Legacy Faith LLC, Davie, FL (01/2022-Current)

● Tax preparer at J&J Tax services, Lake Worth, FL (01/2019- 05/2021)

● Customer Service Representative, TDS Management – Boca Raton, FL

(02/2019 - 05/2021)

● Handled customer inquiries, complaints, and account management with a 90% satisfaction rate.

● Trained new team members on service protocols and company policies.

● Managed and resolved billing issues, leading to a 15% increase in client retention.

● Nursing Assistant and translator, Brightstar HealthCare – Pompano Beach, FL (09/2019 - 01/2020)

● Assisted patients with daily living activities, including feeding, bathing, and mobility support.

● Monitored vital signs and reported any patient concerns to the nursing team.

● Maintained patient comfort and safety, improving overall patient care satisfaction.

● Nursing Assistant, Allegiance Healthcare – Fort Lauderdale, FL (06/2018

- 09/2019)

● Provided compassionate care to patients in a fast-paced healthcare setting.

● Assisted in medical procedures and ensured the cleanliness of medical equipment.

● Collaborated with the healthcare team to ensure patient needs were met promptly.

● Hemodialysis Technician, Davita – Pompano Beach, FL (07/2017 - 08/2018)

● Cashier, Bravo Super Market – Sunrise, FL (08/2013 - 04/2016)

● Cashier & Sales Associate, American Eagle Outfitters – Sunrise, FL

(09/2012 - 06/2013)

EDUCATION

● Marketing, Universidad Tecnológica de Santiago (UTESA) – Dominican Republic (2010-2012)

● Diplomacy, College International Study of Diploma Center (CEDI) – Haiti

(2006-2009)

SKILLS

● Customer Service: 5+ years of experience resolving complex customer inquiries and maintaining client satisfaction.

● Healthcare Support: Strong background in patient care and assistance in medical procedures.

● Computer Skills:

● Proficient in Microsoft Word, Excel, PowerPoint

● Internet research and email management

● Data Entry

● Languages:

● Fluent in English, Spanish, French and Haitian Creole

Contact this candidate