Service Representative Criminal Justice
Resume:
Dan Wallace **** Marshall PT
*********@*****.*** San Antonio, TX 78240
Looking for an opportunity to work with a company that allows me to showcase my skills and grow professionally.
Work Experience
NPower is a nationwide nonprofit tasked with providing IT training for military veterans, their spouses, and young adults.
Recruiting and Admissions Manager
NPower San Antonio
December 2022 to Present
Originally hired to open the SanAntonio Site for NPower. Tasked with providing recruiting and Admissions in support of classroom operations. Consistently maintained an admissions rate above 100% Recruited and admitted students into the Internet Tech Fundamentals program. Networked with community leaders, civic organizations, schools, and universities to outreach for the success of the program.
VISION, LEADERSHIP & STRATEGY • Established Recruiting procedures which allowed for consistency in the evaluation of applicants.
Business Service Representative
Workforce Solutions Alamo - San Antonio, TX
April 2019 to December 2022
Under the umbrella of the Texas Workforce Commission (TWC), charged with overseeing and providing workforce development services to employers and jobseekers in the Alamo Region.
Hired into role and given full responsibility for expanding operations within the region.
Work with the Business Services team to achieve employer satisfaction, job lead generation and engaging with employers to benefit the customers.
Developed strong understanding of labor market information to serve employers.
Developed and maintained loyal and long-lasting relationships with customers. Engaged customers and signed contracts and memorandums of understanding with clients.
Demonstrated a consultative sales-related approach utilizing strong communication skills to secure and maintain new employer relationships. Maintained an average of 300 percent over goal achievement.
Regional Executive
Savant Learning Systems
December 2017 to January 2019
Savant Learning Systems. Established in 2002, Savant provides web-based learning opportunities to students thru partnerships with various colleges to provide degrees.
Hired into a new role and given full responsibility for establishment and territory management, optimization, and alignment of recruiting territory in Texas. Provided the leadership for analyzing needs, defining the strategy, and implementing procedures and strategies for best practices. Initiated recruitment management over territory geographically encompassing 80 counties throughout Texas.
Texas Department of Criminal Justice. A department of the government of the state of Texas. Established in 1883. TDCJ Is responsible for the statewide criminal Justice of adult offenders.
South Texas Marketing Representative
Texas Department of Criminal Justice, Texas Correctional Industries
February 2006 to August 2016
Promoted into new role and given full responsibility for the management, optimization, and alignment of sales territory in South Texas. Provided the technical leadership for analyzing needs, defining the strategy, and implementing procedures and strategies for best practices. Maintained sales management over territory geographically encompassing 65 counties covering south Texas. Completed contracts for agreements and memorandums of understanding to engage with suppliers and customers.
VISION, LEADERSHIP & STRATEGY • Assumed responsibility as the Subject Matter Expert over sales and service in the Space Planning area for the Agency.
Assumed responsibility for the management of the South Texas Sales, with an annual increase for 10 consecutive years.
Evaluated, selected, and managed the design, production, delivery, and installation of systems furniture throughout South Texas.
Engineered workforce development and production protocol to ensure adequate delivery time of all furniture, fixtures and equipment ordered.
Regional Recruiter
Texas Department of Criminal Justice - Lubbock, TX
November 1994 to February 2006
Correctional Officer (1991-1994)
Originally promoted and brought in to assist in the opening of the Regional Human Resources Office as the Regional Recruiter. Tasked with providing recruiting support for 20 state prisons in the panhandle and west Texas. This was accomplished during the largest build up of prisons in US history.
VISION, LEADERSHIP & STRATEGY • Established Recruiting policies and procedures which allowed for consistency in the evaluation of applicants.
Assumed responsibility for the New Hire Orientation Program. Augmented College Applicants Program with five colleges in the territory to supplement the Agency workforce.
Initiated Automatic Tracking system for tracking status of employment and employ ability of applicant.
Increased enrollment of the College Applicant Program by over 125%.
Chosen to lead high profile projects to enhance Agency effectiveness. In-house auditing of Recruiting and Selections to ensure Agency and American Correctional Agency standards were met and maintained.
Foundation Career
Orderly Room Specialist
United States Air Force - Kelly Air Force Base, TX
1984 to 1988
Promoted within 2 years to oversee the Unit Orderly Room. Oversaw all programs for Unit Orderly Room. Weight Management, Recognition, Security Clearances, Basic Allowance for Subsistence, Drug screening, and On-the-Job Training for career progression.
Served as Commanders liaison and auditor for Administration in Unit Operational Effectiveness audits.
Selected to attend Reserve Officers Training Program.
Education
Bachelors in Criminal Justice
Bellevue University - Omaha, NE
References provided upon request.
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