Customer Service
Resume:
Michael Gruskin
Orlando, FL *****
***********@*****.***
Professional Summary
After 5 years of higher education in Business Administration, majoring in Marketing, in 1986, I began my business career. First, in advertising sales, office equipment sales, telemarketing and lead generation before beginning my 32-year career in the Residential Mortgage Lending industry as a rookie loan officer in 1990. 10 years later, I founded and operated my own full-service mortgage company for a decade.
I am seeking a position where I can share my knowledge, skills and years of experience with a progressive entity. Excellent communication skills, written and verbal, along with teamwork, problem solving, and strong work ethics are my core strengths. My coaching and mentoring are a valuable offering to enhance individual and team talent resulting in successfully achieving department and corporate goals.
Work Experience
Customer Resolution Specialist
U. S. Pharmaceutical Group, LLC - Fort Lauderdale, FL October 2023 to March 2024
Accommodate and resolve member grievances.
MLO/ Loan Originator
Mortgage Equity Partners, LLC - Orlando, FL
February 2021 to April 2023
Residential mortgage lending
Branch Manager/Loan Originator
Obsidian Financial Services, Inc. - Merritt Island, FL February 2018 to June 2020
Residential mortgage lending
Sr. Loan Officer
Envoy Mortgage/Freedom Mortgage Corp. - Maitland, FL June 2016 to November 2017
Residential mortgage lending
Loan Partner
Summit Mortgage Corp. - Winter Park, FL
September 2015 to April 2016
Residential mortgage lending
Senior Loan Officer
Academy Mortgage, Fidelity Funding & Mortgage Firm - Orlando, FL December 2008 to September 2014
Residential mortgage lending
Owner/ President
Eagle Home Funding, Corp - Maitland, FL
November 1999 to September 2008
Owned and operated full service Mortgage Company.
Loan Officer
Pinnacle Financial Corp. - Orlando, FL
January 1990 to November 1999
Residential mortgage lending
Education
A.A.S. in Business Administration/Marketing
University of Central Florida - Orlando, FL
January 1984 to August 1986
Associate's degree in General Studies
Miami-Dade Community College - Miami, FL
May 1982 to December 1983
Skills
• Customer service
• Lending
• Loan Origination
• Superb interpersonal communication skills. Strong written and verbal skills. Organized. Problem solving and solution oriented. (10+ years)
• Customer service
• Hospitality
• Sales
• Sales management
• Credit Analysis
• Outside Sales
• Negotiation
• Credit analysis
• Outside sales
• Relationship management
• Loan origination
Certifications and Licenses
N.M.L.S. License # 291093
August 1990 to December 2024
MLO Certification with the NMLS (Nationwide Mortgage Licensing System) MLO License
Driver's License
Assessments
Attention to detail — Proficient
October 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Time management skills — Proficient
March 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Data entry: Attention to detail — Proficient
March 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Sales skills — Proficient
March 2024
Influencing and negotiating with customers
Full results: Proficient
Business math — Proficient
March 2024
Using basic math to solve problems in a business context Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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