Data Center Tech

Kenneth Hyde

Arlington, VA, *****

(***) *** – **35/ ***.****@*******.***/ LinkedIn

Summary:

Tech-savvy technical support professional with bachelor's degree and over 15 years of experience in system administration, operating systems, IT support, data center operations, and customer service. Expertise in delivering support and administration for large enterprise computer systems and applications with supervisory experience for 24x7 operations. Highly proficient in data entry and keeping data integrity. Willing to bring years of experience to be an effective resource for a reputable organization.

Skills:

T

System administration

Unix/Windows

Hardware/Software Maintenance

Installation/Upgrade

Troubleshooting

Oracle/SQL Database operation

Project Management Support

Helpdesk

Vendor support

Collaboration

Client Support

Technical documentation

Clear Communication

Conflict resolution

Zoom Conference experience

Telecommunication systems

Microsoft office

Google sheets

Video editing

Adobe Creative Cloud Suite

typing 50 WPM with 100% accuracy

Professional Experience:

Apex Systems Fairfax, VA January 2023 – January 2024

Cloud Data Center Operations Technician

Sustained strong working relationships with various internal teams and external partners. Assist vendors with maintenance processes. Escorted and supported vendors within secure data facilities.

Installed and maintained server hardware and mechanical/electrical infrastructure at a large-scale cloud datacenter. Diagnosed and resolved server, network, and power issues. Escalated unresolved problems and worked with specialized teams.

DeskNett, Ashburn, VA April 2018 – December 2022

Field Tech/ Data Center Support

Dispatched to secure data centers to deliver optimal support for on-site server and network installations, operations, configuration, software upgrades, maintenance and cabling for client testing and production environments.

Assisted client with remote console and server access. Provided on-site troubleshooting assistance during upgrade and test activities.

Verizon IT Cloud Services, Ashburn, VA June 2004 – December 2017

Member of Technical Staff Lead System Specialist / System Architect

Leveraged system tools for administration of numerous enterprise operational support systems located nationwide.

Steered technical collaboration with product/project managers, corporate network operations, and storage teams to plan and support enterprise system upgrades, deployments, and migrations.

Supplied on-demand, continuous 2nd Level UNIX support to various server application teams: production support, application developers, security managers, database administrators, maintenance and upgrade activities.

Performed phone support for Fiber Optic Services customers and field technicians.

Fairfax Public Access Television Volunteer (FPA), Fairfax, VA April 2018 – June 2022

TV Studio Operations, Video Editing, Studio operations, Audio, Lighting, Set management, Radio Production.

Education:

Bachelor of Arts in Theatre, Broadcasting, Marietta College, Marietta, OH

Bachelors of Fine Arts in Theater, Marietta College, Marietta, OH

Associate of Science degree in Science and Math, Cape Cod Community College West Barnstable, MA

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