Human Resource Customer Care

Neo Freedom Rantsane CV

Z*** Ekuthuleni, Leandra 2265 Cell 068******* /066*******

Drivers Licence C1 & A Gender : Male

ID: 931********** Marital Status : Single

Home Language : Sesotho Other Languages : English, Xhosa, Isizulu, Sepedi, Afrikaans fair

*************@*****.*** / ***********@*****.***

HUMAN RESOURCE MANAGEMENT

A versatile, analytic and hard-working man with a practical hands-on approach, who always perseveres to achieve the best results, able to collect and analyses information, digest facts / figures and quickly grasp complex technical issues. Excellent negotiation and problem solving skills and swiftly identifies the root of any problem and develop an effective solution. Proven ability to manage and complete projects to the highest standard, paying attention to the smallest details and with agreed deadlines...

HR. Skills and Attributes & CALL CENTRE

Organise & Planning Enthusiastic & Telephone Etiquette Report Writing Skill & HR Polices Customer Care Service & Listening Skill Knowledge of Records and Management Skill Inbound & Outbound Management Employment Law & Employee Relations Communication Skill & Typing Skill Office Services Debt Collection & Sales Skills

Professional Work Experience

Company: Checkers Sixty60 Delivered by

Pingo.

Position :Driver

Period :06 March 2023 until up to date

Receiving parcels online on my device (smart phone)

Collecting parcels of groceries inside the store

Delivering the parcels to the correct address

Call the customer if the customer is not present in address

Chart communication via whatsapp with controller if customer is not answering the call or is on voice mail

Update controller via any breakdown I face during work (e.g if the chain is out from the bike while on the way to deliver).etc Department of Statistics of Government

Position: Field Worker (FW)

Period : February To March 2022

Assist In counting People In the extension that I’ am been selected to

Innumerate houses in the field

Capturing the names of the specific household in field

Keep records of the households address in the diary and submit to my FOO

Capturing dwelling units in the system of STATS using Tablets

Make calls to my supervisor during the absent of the households member,

To make the arrangement to visit the dwelling unit again and count households members

Signing in to my Tablet and follow the map that I’ am been delegated to innumerate dwelling units in the field

Meet the target of the day and Sign out after working hours

Attending to meetings in my Tablet and co-operate to my team Greenfields Primary School

Position Held: PYEI (Educator Assistant)

Period : From February 2021 TO May

Assist teachers in typing activities and capturing; Assist in sanitizing and scanning learners

Assist in physical education, Assist in invigilation in request

Assist in marking informal activities DBE, Teaching in class etc

Controlling the movement of register for signing in and out in the workplace

Printing and maintain the file of register

Emerald Life Insurance –Queenstown Branch

Position Held: ASM (Assistant Sales Management)

Period : From August 2018 To August 2019 Reason for Leaving: Contract Ended

Assist with claims – different Insurances

Submit business to H/O

All enquiries related to policy

Assist with admin & ADM ; Cancellations ; MOP Via Pay@ reques

Department of Public Works-Joe Gqabi Region

Position: Intern in HRM

Period : 18 Moth from 2017 to 2018

Assisting in management of performance (PMDS) and capturing contracts and reviews

Assisting in facilitate training and general work receiving calls

Assisting in leaves credit and capturing S&T claims

Ensuring that the personal file meet the required standard and controlling the movement of files circulations

Render customer service to internal and external clients and opening of files covers

Assist in copying and faxing of document in the registry

Filling of fills according to the approved index

Assist in handling the administration process with regards to condition of service

Assist in managing and capturing of leaves on persal system

Assist in printing leaves credits for employees and calculating leave gratuity, and amending copped leaves etc.

High School Institution: :TLOKWENG S.S.S

G12 Senior Certificate: :Year Obtained 2013

Collage Institution: IkhalaTvet Collage Queenstown Human Resource Management N Diploma: Year Obtained 2018 Organization : National School Of Government

Certificate in : in Breaking Barriers to entry into the PublicService

(BB2E) : year obtained 2017

Certificate in Call Centre : Institution Connecticut Call centre Solution, Obtained 2020 Awarded Certificate :in Greenfield Primary School, Obtained 2021 Computer Skills:

MS Office (Word, Excel, PowerPoint, Access, Outlook) & Persal System REFERENCES

Name : Mr. Sandisile Dumalisile

Position : Human Resource Assistant Deputy Director Company : Joe Gqabi Region, Department of Public Works Telephone : 051-***-**** / 082-***-****

Name : Mr.Katlego

Position : Supervisor

Company : Pingo Cherckers Drivers

Telephone 083*******

Name : Mr. Bila

Position : Principal

Company : Department of Education

Telephone : 011-***-**** / 082-***-****

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