Customer Service Front Desk

MARION KING

A: New York, NY P: 347-***-**** E: ********@*****.***

WORK EXPERIENCE

HEAD RECEPTIONIST - SALVATION ARMY DHQ, NEW YORK, NY - 03/2020 - CURRENT

• Greet and welcome guests in a professional manneras well as phone calls and direct them to the appropriate person.

• Schedule appointments and manage calendars.

• Keep the reception area clean and organized.- Assist with administrative tasks as needed. FRONT DESK CLERK - SALVATION ARMY, WILLIAMS SENIOR RESIDENCE, NEW YORK, NY - 03/2017 - 03/2020

• Assists with the daily distribution of residents mail, newspapers, packages, medication, and meal checks

• Calling EMS when needed for a resident and notifying family member answering phones

• Monitor security cameras and security personnel when needed SUPPORT COORDINATOR - CENTER LIGHT HEALTH CARE CENTER, NEW YORK, NY - 06/2015 - 08/2015

• Coordinate support services for clients. • Monitor and evaluate support services provided.

• Assess client needs and develop individualized support plans. • Maintain accurate records and documentation. CUSTOMER SERVICE REPRESENTATIVE - FIRST TRANSIT/ ACCESS-A-RIDE, LONG ISLAND CITY, QUEENS - 04/2002 - 04/2013

• Provide exceptional customer service to clients using Access-A-Ride transportation service while assisting clients with booking, scheduling, and canceling rides.

• Address and resolve customer inquiries and complaints in a timely and professional manner.

• Maintain accurate records of client interactions and transactions.

• Follow company policies and procedures to ensure customer satisfaction and service quality. EDUCATION

MANHATTAN EDUCATIONAL OPPORTUNITY CENTER ELECTRONIC HEALTH RECORD PROGRAM - SUNY BMCC, NEW YORK, NY - 06/2014

-Training individuals in electronic health record management

-Covers electronic health record systems, data entry, patient information management

-Hands-on training, job placement assistance

SKILLS

MICROSOFT WORD, MICROSOFT EXCEL, MICROSOFT OUTLOOK AND OFFICE, CUSTOMER SERVICE, TIME MANAGEMENT, COMPUTER LITERACY, DOCUMENTATION REVIEW, GUEST SERVICES

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