Warehouse Associate Help Desk
Resume:
Steven Jones
Smyrna, GA *****
***************@*****.***
Work Experience
Help Desk Technician
PureTalk Wireless-Smyrna, GA
September 2023 to November 2024
• Provided technical support to end users, troubleshooting hardware and software issues
• Collaborated with cross-functional teams to identify and resolve complex technical problems
• Maintained accurate documentation of all support requests and resolutions in ticketing system
• Performed regular maintenance tasks such as software updates, virus scans, and system backups
• Conducted user training sessions on various software applications to enhance productivity and efficiency
• Implemented security measures such as password policies and data encryption to protect sensitive information
• Demonstrated strong problem-solving skills by quickly identifying root causes of technical issues
• Investigated recurring technical problems to identify underlying causes and implement permanent solutions
Warehouse Associate
Martin Brower-Atlanta, GA
May 2018 to July 2023
● Responsible for pulling orders based on pick tickets to accurately assemble orders for loading onto delivery trucks.
● Provides quality service by following organization standards to operate forklifts, pallet movers, and other heavy equipment according to warehouse health and safety laws.
● Assist in onboarding training, and mentoring new warehouse employees on safety and operational regulations.
● Maintained a 100% warehouse safety record through 4 years of forklift operation. Warehouse Associate
McLane FoodService-Forest Park, GA
December 2016 to May 2018
● Monitor inventory levels, report low supplies to management, and fill out order requests on a weekly basis to avoid disruptions to the distribution process.
● Operated forklifts, pallet movers, and other heavy equipment to transport merchandise according to warehouse health and safety laws.
● Utilize a pallet jack to move merchandise safely and minimize loss.
● Lifted, carried, pushed and pulled products in a continuous and repetitive motion for 8 to 10 hours. Package Handler
FedEx-Norcross, GA
February 2015 to October 2016
● Coordinated with freight forwarders to expedite international shipments.
● Stacking and storing merchandise in the appropriate area according to established sequences and procedures
● Loaded and unloaded freight in an efficient and safe manner utilizing the proper tools and equipment.
● Consolidated orders for stakeholders from multiple warehouse locations and prepared for transportation using the necessary tools to ensure merchandise safely and minimize loss. Sales and Service Technician
Oreck Home Care Center-Atlanta, GA
June 2012 to October 2016
● Provided 16-point vacuum inspection varying from roller brush repairs and replacements to electrical connections.
● Direct and indirect sale of merchandise including vacuums, air purifiers and home care supplies.
● Inventory control, making orders as needed through the Point of Sales system.
● Ensure a high level of client satisfaction by meeting customer's needs in a courteous, timely and cost- effective manner.
Security Officer
Walden Security-Atlanta, GA
January 2015 to September 2016
● Oversaw and patrol the assigned premises to prevent and detect signs of intrusion and loitering.
● Reduced security incidents by implementing best practices, security systems, technology, and equipment by
30%.
● Performed quality control and implemented effective security measures to ensure the safety of approximately
300 visitors per shift.
● Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Shift Manager/Delivery Driver
Domino’s Pizza-Atlanta, GA
November 2011 to December 2015
● Delivered pizza and other food items to homes of customers in a timely manner.
● Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
● Organized special events in the restaurant, including receptions, promotions and corporate luncheons. .
● Developed, implemented and managed business plans to promote profitable food and beverage sales. Independent Contractor
Courier Connection-Atlanta, GA
May 2012 to August 2013
● Organizing, maintaining records on received items and deliveries to better relay messages to the appropriate people.
● Recorded each delivery using the proper paperwork before leaving the warehouse.
● Responsible for delivering a variety of packages including legal documents, parcels, medical supplies and specimens on a deadline while protecting the confidential information of all clients. Delivery Driver
Jason’s Deli-Atlanta-GA
March 2012 to June 2013
● Executing service to consumers within a timely manner, ensuring the safety precaution required for producing safe nutritious meals set by OSHA regulations.
● Utilized mathematical skills to ensure and provide accurate change to customers.
● Ensuring the proper usage of measuring, and weighing products to be used for preparing meals. Education
Bachelor of Science in Information Technology
Georgia State University - Georgia
August 2023 to Present
Skills
• Information Security (INFOSEC)
• Cyber Security for everyone
• Documentation Skills
• Ethics in Cybersecurity
• Security Hardening
• Network Architecture
• Quality Assurance
• TCP/IP
• Analytical skills
• Vulnerability
• NIST Cybersecurity Framework (CSF)
• Security Audits
• Cloud Network (RMF)
• Security Monitoring
• Google Cyber Security Professional Certificate
• NIST Risk Management Framework
Certifications and Licenses
Google Cyber security
Associate of (ISC)
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