Customer Relations Atlanta Ga

NADIA RODRIGUEZ

Atlanta GA

*********.*****@*****.*** / 404-***-****

SUMMARY

Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules. SKILLS

Active listening

Improving operations

Prioritizing calls

Conflict resolution

Call handling

Multitasking and organization

Customer relations

Routing orders

Critical thinker

Decision-making

Time management

Processing orders

EXPERIENCE

Dispatcher / U-Haul - Orlando, Florida 02/2019 - 09/2019 Ensured compliance with safety regulations and company policies. Updated and maintained databases with current information. Organized paperwork associated with deliveries including manifests, bills of lading, packing slips. Addressed questions, problems or requests for service or equipment. Resolved customer complaints related to service issues or delays. Oversaw the maintenance and organization of storage units to ensure cleanliness and functionality. Electrical Apprentice / Tri City Electrical - Altamonte Springs, Florida 06/2018 - 03/2019 Ran cable trays for power distribution from main panels to branch circuits. Pulled wires through conduit runs using fish tapes or pull strings when necessary. Cut openings in walls or floors to accommodate the passage of pipes or electrical conduit using power saws or cutting torches.

Inspected transformers and circuit breakers to identify any potential issues before they become major problems. Installed new electrical components, fixtures and motors. Measured and prepared supplies for electrical tasks. Host / Applebee's - Fort Myers, Florida 03/2008 - 08/2010 Greeted guests with a warm and professional demeanor, ensuring a positive first impression. Managed reservations and efficiently seated guests to optimize dining room flow. Communicated with servers and kitchen staff to coordinate table turnover and minimize wait times. Resolved guest concerns promptly to enhance their dining experience. Contributed to team efforts by accomplishing related tasks as needed. Managed incoming calls during busy shifts.

NR

Waitress / Mugs and Jugs - Lehigh Acres, Florida 02/2006 - 04/2008 Organized take-out orders efficiently according to customer requests. Processed payments accurately using cash registers or POS systems. Assisted other wait staff members in times of heavy customer traffic. Served alcoholic beverages responsibly in accordance with state laws. Presented food and beverages to guests at tables.

Greeted customers and provided menus.

Relayed orders to service bar and kitchen via point-of-sale register system. Performed basic math calculations when computing bills for customers' meals. EDUCATION AND TRAINING

High School Diploma 07/2006

Academy High - Fort Myers, Florida

Some College (No Degree): Business Administration

Southwest Florida Community College - Fort Myers, Florida

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