Store Manager Customer Service

CHARLES W. MAUER IV

***** ***** *****, *********, **** 44095

***********@*****.*** -- 440-***-****

Seeking a secure and challenging position with a reputable organization where I can utilize my multilevel management skills to their fullest; bringing over 20 years’ experience developing and leading effective teams that meet and even exceed sales targets and goals.

EXPERIENCE

JANUARY 2019 – APRIL 2020

STORE MANAGER, MR. TIRE (MONRO INC.)

(5969 Andrew’s Road, mentor-On-The-Lake, OH 44060)

Managed complete auto care facility and technicians.

Insured adequate inventory levels were maintained and promote sales.

Built and maintained high level customer service; repeat customer base.

Hired, fired, and supervised training activities when needed.

SEPTEMBER 2005 – JANUARY 2019

STORE MANAGER, Quick CHange

(506 WATER STREET CHARDON, OH 44024)

Accountable for managing oil change facility and technicians.

Manage inventory levels and promote sales.

Responsible for maintaining high level customer service.

Supervise training activities when needed.

In charge of the hiring and termination of employees; multiple locations.

FEBRUARY 2009 – OCTOBER 2011

STORE MANAGER, Enger AUto Service

(9250 MERCANTILE DRIVE, MENTOR, OHIO 44060)

Oversaw operations, managers and mechanics, weekly scheduling,

Maintained financials including profit and loss statements.

Responsible for inventory and sales.

Increased sales from $200K to over $1M in first year.

FEBRUARY 2004 – SEPTEMEBER 2005

STORE MANAGER, tire kingdom

(3004 PAYNE AVE. CLEVELAND, OHIO 44114)

Managed the sale of tires, brakes, suspension parts, etc.

Supervised mechanics, tire techs, and sales people.

Maintained a high level of customer service.

EXPERIENCE CONTINUED…

JUNE 1995 – FEBRUARY 2004

STATION MANAGER/DISTRICT MANAGER/TRAINIER, Envirotest Systems

(1750 METRO DRIVE EUCLID, OHIO 44123 / 1979 JOSEPH LLOYD WILLOUGHBY OH 44094)

Oversaw and managed emissions inspection facility, provided customer support, calibrated emissions systems, and maintained quality service standards.

Managed operations of the Willoughby, Euclid, Chardon, Painesville, and Auburn E-Check Testing stations.

Assisted in the execution of the training and certifying all Lake and Geauga County lane inspectors.

Involved in the start-up of all Lake and Geauga County Testing Stations.

SENIOR LOSS PREVENTION DETECTIVE, heinen’s inc

(20601 AURORA RD. WARRENSVILLE HTS. OH 4416)

Succeeded in customer and internal theft prevention.

Accountable for apprehension for two Heinen’s warehouses and all twelve supermarkets inside and outside surveillance details.

SENIOR LOSS PREVENTION DETECTIVE, jc penny co. inc

(691 RICHMOND RD. RICHMOND HTS. OH 44143)

Accountable for the scheduling and training of all Loss Prevention Detectives, installation and operation of CCTV (Closed Circuit Television), customer and internal theft prevention and/or apprehension.

Responsible for monitoring computers, audits, voids, and other various checks, designed and implemented a fire prevention program.

EDUCATION

POLICE ACADEMY, case western reserve university

Police Academy Graduate; Arresting powers in two jurisdictions.

PARALEGAL, lakeland community college

General paralegal courses; No degree.

GENERAL EDUCATION, the school on magnolia (private)

General education courses; Graduated

References furnished upon request

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