Customer Service Representative

e/w

Ebony

Washington

Customer Service Sales Specialist

757-***-****

ABOUT ME

Lilkevin82901.ew28.ew@gmail

Hampton/VA./23607

Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others. Challenging customer relations position with various companies that focuses on sales, retention, and resolutions.

Skills

EDUCATION

Diploma/ Medical Assisting Program

Everest College

2007-2009

Experience

Customer Service Representative

Ibex Global/Hampton, VA, /09/2018-01/2019

Provided prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace of the customer. Capability to review, record and organize written data from a variety of sources

Ability to work effectively in a team environment. Ability to learn and adapt to various external systems for claims processing.

Customer Service Representative

Williamsburg Plantation Resort/Newport News, VA. /03/2019-04/2019

Sell vacation ownership/timeshare intervals, points packages and other products through normal marketing process provided by Vacation Sales Associates (Vendors and In-house).

Sell vacation packages over the phone to qualifying guests

Assist guests with questions about the vacation properties, packages, and procedures. Determine eligibility of guests per qualification standards

Cashier/Sales Associate

Login & Holic/Hampton, VA. /2017-2018

10 + years of experience in the retail environment. Recognized for ability to communicate with customers and provide service and positive feedback

Assisted an average of 40 customers per day in finding or selecting items while also providing recommendations. Maintain accurate and attractive merchandise displays per the planogram in order to maximize purchases.

Assisted team members when necessary in handling cash registers, organizing inventory room, labeling merchandise, unloading merchandise and keep the store tidy.

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