Customer Service Continuous Improvement
Resume:
Block * Lot ** Samson Street, Phase * North Olympus
Subdivision, Brgy. Kaligayahan, Quezon City
****************@*****.***
OBJECTIVE
• To apply my knowledge in sales and marketing strategies that will help for future advancement in the company to meet their organizational goals.
• To further enhance my knowledge, competence, and skills in the field of sales and marketing.
• To develop my character, abilities and contribute positively to my personal growth as well as the growth of the organization.
WORK EXPERIENCE
Debt Aid Consulting International
0118 Quirino Ave., Baclaran Parañaque, Metro Manila Debt Consultant/Sales Coordinator (May 23, 2021 to Present)
• Clients’ lawsuit coordination with account and contract analysis
• Presentation of program both telemarketing and personal
• Assurance of coordination with assistance to Client Cares after client’s contract signing.
• Generating client’s service agreement/contract.
• Supervising sales admins for strategic customer service.
• Providing quotations through emails.
• Strategizing sales services for a profound workforce.
• Critically analyzing client’s main needs in their situation. Powergrid Electrical Corporation
PEC Building, Mindanao Ave. Extension Brgy. Greater Lagro, Quezon City Sales Engineer (October 22, 2018 to March 2021)
• Provides product, service, or equipment technical and engineering information.
• Providing with assistance to engineering department for product costs
• Identifies continuous improvement in marketing.
• Develop and maintain sales materials and current product knowledge.
• Providing quotations through emails
• Telemarketing for electrical products with low and medium voltages parts and equipment
• Establish and maintain current client and potential client relationships.
• Coordinate shipping schedules and delivery or merchandise and services Centro Manufacturing Corporation
2 Susano Road Deparo Novaliches, Caloocan City
Production Engineer (February 23, 2017 to October 20, 2018)
• Planning an efficient workforce & production management.
• Presentation of monthly production progress report.
• Assurance of durable material standards and processes
• Production plant supervision in both line workers, unit drivers and processes. Ma. Crizhel A. Alcantara
• Initiate process improvement, processes amplification, modification of equipment, tools, and
• Machinery to improve productivity, quality, and cost.
• Identifies continuous improvement project ideas.
• Conduct process audit daily and drive resolution of issues found
• Coordination of suppliers, quality control officers and production workers.
• Perform job hazard analysis and risk assessment.
• Monitoring in and out units/products.
Philippine Long Distance Telephone Co. (PLDT)
3rd Ramon Conjuangco Bldg., Makati Avenue, Makati City Internship (June 30, 2014 to December 09, 2014)
• Completed 120 hours of internship.
• Router Configuration
• Testing of postpaid and prepaid sim cards
• SMT verification in database
SKILLS & ABILITIES
• Adaptability and ability to work under pressure with new medium.
• Proficient in Microsoft Office (Word, PowerPoint, and Excel)
• Able to interpret and understand visual datum and data analysis.
• Competent in telemarketing and product analysis.
• Willing to be trained and dedicated to work.
• Self-motivated, initiative, high level of energy
• Leadership communication skills
EDUCATIONAL ATTAINMENT
COLLEGIATE BACHELOR OF SCIENCE IN ELECTRONICS ENGINEERING 2011- 2016 Quezon City University
San Bartolome, Novaliches, Quezon City
SEMINARS & TRAININGS
• Pollution Control Officer
February 12-16, 2018
Pollution Control Association of the Philippines Inc. PCAPI Training Room, City Land Pioneer, Mandaluyong City PERSONAL INFORMATION
Age : 30 Height : 5’1”
Gender : Female Weight : 47 kg
Date of Birth : December 24, 1993
Place of Birth : Caloocan City
Civil Status : Single
Religion : Born Again Christian
Nationality : Filipino
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