Customer Service Technical Support

Tricia Reeves

Lancaster, OH

***********@*****.***

+1-740-***-****

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company

success.

Authorized to work in the US for any employer

Work Experience

Order Picker/Stocker

Amazon Fresh - Columbus, OH

November 2021 to April 2024

Fill and expedite grocery orders, stock shelves as needed Technical Support

Spectrum - Columbus, OH

September 2018 to January 2020

43212

Assist customers with high-speed data and phone service and may handle some billing and video concerns

Submit tickets on more complex issues

Billing Representative

Spectrum - Columbus, OH

September 2015 to September 2018

43215

Process payments and credits

Assist customers with invoice and product inquiries Upgrade and make changes to services

TPO Expeditor

MAC TOOLS - Westerville, OH

October 1999 to May 2015

43229

Communicated with vendors regarding back order availability, future inventory and special orders. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Processed 50-75 daily invoices and billed renewed invoices to clients in EDI system. Routinely answered customer questions regarding merchandise and pricing. Education

LANCASTER HIGH SCHOOL - Lancaster, OH

August 1990 to June 1994

Skills

• Creative problem solver

• 10+ years Exceptional communication skills

• 10+ years Strong client relations

• 10+ years Skilled in call center operations

• 10+ years Committed to maintaining data integrity

• 10+ years

• EDI

• Technical Support

• Order Picking

Certifications and Licenses

Driver's License

Assessments

Customer service — Proficient

November 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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