Customer Service Representative

Customer Service Representative with *+ years of demonstrated expertise in directing service operations and customer service initiatives to achieve corporate goals. In-depth customer service experience in client-focused positions with the determination to deliver world-class customer service. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Problem-solver with diverse experience in team leadership, including a great record of resolving customer service escalations.Core competencies include:

Customer Service Management

Complaint Resolution

Retail Operations Management

Merchandising Plans Development

Tax Preparation

Tax laws and regulations

Sales & Margin Improvement

Teambuilding & Training

Cost-Reduction Strategies

Client Acquisition & Retention

Multilingual: English,French & Haitian creole

Proficent in MS Office Suite

EDUCATION

PROFESSIONAL EXPERIENCE

GCS

Customer Service Representative I 2018 to 2019

Handle customer inquiries, complaints, billing questions and payment service requests. Resolve product or service problems by clarifying the customer's complaint; determining the cause; selecting and explaining the best solution to solve the problem.

Process payments refunds and record important customer data, update record customer information, de-escalate calls via active listening to identify needs and provide timely solutions.

Build relationships with customer by providing information on different products to increase sales and satisfy customers’ needs.

Meet and exceed personal/team sales targets and call handling quotas.

Completed five 4-hour of customer service training. Topics included how to: Greet transfer and hold calls. Build rapport, listen, clarify and manage the conversational flow

Promote company product on Facebook, Pinterest, Youtube, Twitter, and other social media accounts.

CONVERGENCE MARKETING

Merchandiser I February 2010 - Present

Developed and maintained relationships with owners, managers, and key personnel to develop sales and marketing plans that increased excitement and sales of the brand

Used strong business acumen to increase top line sales by merchandising top sellers and writing orders to support stock levels

Participated, created, and supported in-store events related to new store openings, new product launches, and seasonal events

Saved the closure of many stores through implementation of satisfactory ideas and collaboration with store managers to restructured overall store layout and merchandising standards to improve brand image and increase sales

Catalogued many hours by familiarizing self with the expectation of contracting companies, like L’Oreal, Maybelline, CoverGirl, NYC,etc.

EMPOWERMENT CENTER FOR CARIBBEAN IMMIGRANT, INC

Volunteer Saturday Teacher I October 2013 – Present

Provided English instruction to adult students whose native language was not English

Scheduled field trips that would enlighten the experience of being in America

Advertised and recruited additional students; increasing class sizes over 2 years.

INDOLE TAX INC

Tax Representative I February 2011 – March 2012

Supervised client’s input of tax data to spot errors and increase tax return for clients

Supported full-time staff by administering necessary paperwork to clients diminishing wait time and increasing turnover rate

Maintained office by restocking, printing, cleaning and organizing

Campaigner, New York Working Families I June 2006 – August 2009

Volunteer, St John's Episcopal Hospital I September 2004 –May 2006

CLIFFIA THIME

102 beach 59th St, Apt 301, Far Rockaway, NY 11692 347-***-**** ************@*****.***

High School Diploma: Science Skills Center of Technology Brooklyn, NY

Bachelor’s Degree: Theater & English 2012

The City College of New York New York, NY

Contact this candidate