Electronics Technician

SHAKEL ABDUL-RAHMAAN

Haslet, TX *****

561-***-**** ********@*****.***

https://www.linkedin.com/in/shakel-abdul-rahmaan-a63856103/

TELECOMMUNICATIONS SPECIALIST

SOLUTIONS MANAGEMENT * DIAGNOSTIC ANALYSIS * THREAT DETECTION

Accomplished electronics technician and honorably discharged U.S. Navy veteran exceeding 10 years’ of experience and demonstrated success leveraging technical insight essential for business sustainability and growth. Adept in the application of policies and procedures associated with High-Frequency RF technology, Network Intrusion Detection, and LAN/WAN platforms, optimizing customer satisfaction while promoting defined organizational business goals. Responsible for implementing innovative solutions for modern commercial environments with integrations of surveillance and monitoring systems to enhance operational efficiency. Exhibiting strong adaptability in customer interaction.

AREAS OF EXPERTISE

*Organizational Leadership

*Interpersonal Communication

*Advanced Microsoft Office

*Records Management

*Cross-Functional Teams

*Troubleshooting

*Regulatory Compliance

*Time Management

*COMSEC

*Project Management

*Root Cause Analysis

*Customer Service

PROFESSIONAL EXPERIENCE

Telecommunications Specialist 05/2023 - Present

Federal Emergency Management Agency, Denton, TX

*Delivers SME Tier 1 and 2 network support of the FEMA Integrated Network, addressing 25 monthly regional support requests, ensuring 100% ticket resolution and uninterrupted access within 60 minutes.

*Conducts routine preventative maintenance and operational reliability inspections, submitting essential acquisition requests and replacement of defective electronic parts, decreasing equipment downtime 20%.

*Proposed installation planning strategies and equipment relocations, yielding optimal performance through testing of new and modified systems, improving overall system efficiency by 30%.

*Led as the primary technical authority in project installation and construction, planning and coordinating activities across multiple locations, ensuring 100% conformance to FEMA policies.

*Collaborated with clients in defining telecommunications system design and budgeting, identifying specific network architecture requirements for achieving 25% improvement in system efficiency.

*Administers Communications Security (COMSEC) program, establishing agency-wide communications directives, enhancing public safety awareness and response protocols with zero reportable incidents.

*Initiated multi-regional radio testing and maintenance, conducting mock emergency response events for validation of communications security and enhancement of operational readiness across partner teams.

*Executed monthly satellite communications testing with FEMA Headquarters, ensuring consistent connectivity for critical emergency operations.

*Mentored and trained junior technicians in advanced radio, satellite communication, and network infrastructure procedures, enhancing team proficiency and reducing troubleshooting time by 45%.

SHAKEL ABDUL-RAHMAAN Résumé / Page 2

Electronics Technician 01/2018 – 05/2023

Federal Bureau of Investigation, Dallas, TX / Portland, OR

*Completes performance modifications to FBI-North Texas Region network systems, implementing complimentary firmware updates and maintenance actions, allowing full-spectrum visibility of network users across the nation.

*Spearheaded cross-functional planning for construction of 100+ communication antenna locations, responding to inquiries supporting local and federal law enforcement agencies, facilitating enhanced information sharing and security.

*Retrofitted communication equipment to 300 service vehicles, translating technical requirements for installation and removing reliability on intermittent cell service, ensuring seamless secure communications with all field agents.

*Designed comprehensive SWAT communications training course, promoting routine and advanced theories for creating communication plans to 150+ personnel monthly, synchronizing secure transfer of critical information.

*Coordinated delivery of essential telecommunications installation equipment exceeding $50K, facilitating swift installation of 500+ data and telephone line ports, establishing secure communications during office expansion or relocation.

*Programmed TACLANE data encryption devices, preparing network security configurations and interoperability with partner devices for maintaining confidential point-to-point communications encryption.

*Utilized Network Analyzer to certify fiber and copper lines, ensuring speed requirements were met and improving network performance.

*Initiated multiple $200K satellite deployment operations for various high-profile events, providing cross-functional POC coordination with field offices and other divisions, ensuring swift information transfer with maximum security.

*Pioneered the FBI Teen Academy instruction and field office event planning, reaching 500+ community members through educational sessions and outreach programs, strengthening community trust and bond with law enforcement.

*Implemented advanced testing protocols for VHF radio systems and security systems, achieving a $2M system uptime rating of 99%, while standardizing field office maintenance procedures throughout the North Texas region.

*Oversaw professional development of 15 junior technicians, evaluating knowledge and abilities with satellite deployment and network infrastructures, yielding a 45% reduction in troubleshooting time and 30% improvement in first-time ticket resolution.

EDUCATION

B.S. – Computer Science – Network Administration Trident University, Cypress, CA

Graduate – Electronics Technician U.S. Navy, Great Lakes, IL

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