Customer Service Data Entry

STEPHANIE MORTON

**** ***** **** *****, ***, GA *0273· 347-***-****

*********.*******@*****.***

EXPERIENCE

AUG 2020-CURRENT

IT QUALITY SPECIALIST ACS GROUP/GA DOT Hybrid- ATLANTA, GA

Document review/meta data review/MS Endpoint/SharePoint/SCCM/ and autopilot

Strong proofreading and editing skills; quality of image to match document and metadata

Indexing data entry

Supervising to help prioritize work to meet project deadlines

Verbal and written communication between teams and external staff

Training and cross training team

Customer service

Technical support

JULY 2023- MAY 2024

IT ELIGIBILITY SURGE PROCESSING ANALYST DELIOTTE (TECHNOSOFT) (REMOTE)

Technical support for the state of Arkansas DHS Aries system

Process Medicaid applications

Trained new team members of processing team

Customer service

Assist with timesheet/payroll

Troubleshoot issues that occur daily as a team lead.

MARCH 2021-JUNE 2022

SENIOR SYSTEMS ANALYST (IT) DXC TECHNOLOGIES (REMOTE)

Senior customer IT support for medical facilities COVID-19 vaccine clinical trials

Global trade controls and compliance certified

Six sigma and lean foundations and principals

Lean principals and six sigma projects

HIPPA security and privacy for business associates training

DXC ITSM foundation training

Develop Dojo-white belt curriculum, also used Intune, and Config. Manager (SCCM)

Assist customers with system support, data migrations, and medical system upgrades

Remote support for medical providers

JULY 2020-AUGUST 2020

IT ANALYST UST GLOBAL/EQUIFAX ALPHARETTA, GA

Gather the knowledge of the current and new platforms

Organize the documents to build a knowledge base for future support and FAQ

Collaborate and interact with various tech and no tech stakeholders to gather the info needed to platform migration and adoptions.

Configuration of new customer environments following customer standards and processes.

Developing a sound understanding of business and IT processes

Create and maintained internal support documentation for customer solutions and assist in maintaining and improving IT-related processes and procedures

Participate in daily project and triage meetings to provide support to the project team

Kept track of lessons learned and shared those lessons with the team members

Mitigates team conflict and communication problems

First level of support for any issues or questions related to customer migrations

OCT 2019-FEB 2020

CUSTOMER SERVICE REP DXC TECHNOLOGIES (US TECH SOLUTIONS) TUCKER, GA

Medicaid customer service

Medicaid claims

Claims support

SCCM

GAMMIS troubleshooting

Insurance verification

Avaya, MS Outlook, MS Excel

Medical Claims processing

AUG 2019 – AUG 2019

HELP DESK SPECIALIST (MORTGAGE), EQUIFAX INC-TEMPORARY ALPHARETTA, GA

Mortgage support

Customer service

Credit claims processing

Troubleshoot accounts

Create new files for consumers

Troubleshoot and support for Equifax Emortgage & EMSops

Oracle, Siebel call center, IQNavigator, Paycom, and salesforce

NOV 2018 – JULY 2019

CLAIMS SPECIALIST 1, SOUTHEASTRANS INC-CONTRACT COLLEGE PARK, GA

Correlate the reimbursement request

Claims processing

Data entry

Internal Customer service for Medicaid and other insurance providers

Troubleshoot claim errors

Dispatch

HIPPA certified

Medical coding, ICD9, ICD10, CPT coding, and modifiers

JAN 2018 – MAY 2018

IT DATA CLERK CONSULTANT, GDOT-ROSE INTERNATIONAL TEMPORARY ATLANTA, GA

Q/A

Conversion of files into metadata

PC database support

Troubleshoot AMS and SharePoint systems

Customer service

Data entry

IT support for private state government systems

Help desk

NOV 2013 – JUNE 2017

IT/SCANNING QUALITY CONSULTANT, GDOT-ESSENTIAL RESOURCES-CONTRACT ATLANTA, GA

QA/QC

Metadata imaging

Customer service

Data entry

SharePoint

IT support for environmental, history, ecology, and roadway/bridge departments.

JAN 2013 – NOV 2013

CUSTOMER TECH SUPPORT ASSOCIATE TRAINER, SPRINT CARY, NC

Tech support

Customer Care

Supervised and Resolved escalation calls

Training call center employees

Employee scheduling

Maintained reports for call center

Troubleshooting department issues

Quality Assurance

AUG 2005 – NOV 2012

PROCESSING ASSISTANT III, NC DEPT OF EMPLOYMENT SECURITY RALEIGH, NC

Accounts Payable

Unemployment claim processing

Scanning

Metadata filing

Customer Service (Internal & External)

20-line phone support (switchboard)

Scheduling meetings and travel

Claims processing

SAP

All office clerical support

Received 3 promotions within this employer.

FEB 2003 – JUNE 2004

DATA ENTRY SPECIALIST, NORTH CAROLINA DEPARTMENT OF REVENUE RALEIGH, NC

DOR claims processing

Smart key

Data verification/QA

Imaging & Scanning

Customer Service

Tax support

10-key, excel, mail sorting

Metadata filing

AUG 1998 – JUNE 2003

HR PERSONNEL ASSISTANT, MORTON MASONRY OXFORD, NC

Payroll processing

W2 & 1099 employee tax processing

Filing of quarterly IRS, DOR, and Unemployment taxes

Bookkeeping

Customer service

Construction dispatch

EDUCATION

OCTOBER 2011

COMPUTER OFFICE 2010, forsyth tech community college

Winston-Salem, NC

JUNE 2003

DIPLOMA, J.F. WEBB HIGH SCHOOL

Oxford, NC

Skills

Microsoft office applications

Alpha numeric data entry

SAP

SharePoint

Metadata systems

Scheduling

EMSops

Equifax EMortgage

Gammis

Intune (EndPoint Manager)

Autopilot

Windows PowerShell

Strong customer service

GAMMIS

Quality assurance

Kronos

Training

Claims processing

Oracle

Siebel Call Center

Claims processing

SCCM

ServiceNow

Contact this candidate