Service Advisor, Field Serv Tech, Auto Service Manager, Logistics Coor

Lloyd Crosby, Jr.

*************@*****.***

***** ******* ** ******* ***, Ca. 91789 Phone 909-***-**** OBJECTIVE

A highly motivated individual seeking to obtain a position that will utilize my experience, education and offer future opportunities for growth at a great Company. SUMMARY OF QUALIFICATIONS

Proven expertise in field service management with a focus on operational excellence, customer satisfaction, and team leadership. Strong technical knowledge in service and repair operations, including diagnostics, preventive maintenance, and troubleshooting for complex equipment Extensive experience managing high-performing teams, fostering a culture of accountability, and exceeding performance metrics. Adept at implementing process improvements to enhance service quality and operational efficiency. Proficient in logistics, inventory management, and resource allocation to optimize workflow and reduce downtime. Excellent written and verbal communication skills with a proven ability to build strong relationships with customers and stakeholders. Skilled in managing escalations and resolving customer concerns promptly, maintaining a high level of customer satisfaction. Experienced in managing compliance with safety and environmental regulations in service operations.

SYSTEMS AND SOFTWARE

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

ATM Systems: Episys, Imaging, Star Station, Tandem, Gasper

Tranax & Triton Machines, POS Terminals (Lipman), RMS

Forklift Operation

Proficiency in diagnostic tools and software for automotive service management PROFESSIONAL EXPERIENCE

Whittier Small Appliances

Store Manager & Floor Sales

June 2015 – Present

Serviced and repaired small appliances, ensuring adherence to quality standards.

Supervised daily store operations, including inventory management and team scheduling.

Provided exceptional customer service, resolving inquiries and concerns efficiently.

Recognized for outstanding problem-solving skills, minimizing issue escalation.

Maintained a clean and organized workspace to ensure professional customer experience. Joerns Healthcare

Field Service Manager

February 2016 – February 2018

Delivered and installed medical equipment, ensuring compliance with safety guidelines and regulations.

Managed a team of field technicians, providing training and oversight to achieve operational goals.

Handled on-call responsibilities, including urgent repairs and extended travel.

Maintained meticulous records for inventory, service logs, and regulatory compliance.

Implemented process improvements to streamline operations and enhance service delivery. 2

Quadstar ATM

Owner, ATM Service Representative

January 2009 – June 2015

Managed all aspects of automated teller machines (ATM) service operations, including installations, maintenance, and client support.

Provided technical expertise for troubleshooting and resolving system issues.

Coordinated logistics for equipment delivery and ensured adherence to project timelines.

Built and maintained strong client relationships, driving business growth.

Conducted preventive maintenance to maximize equipment reliability and lifespan. Global Pronex, Inc

Global Sales Executive

January 2009 – May 2012

Facilitated the end-to-end export process for vehicles, including compliance with international trade regulations and documentation requirements.

Established and maintained relationships with international clients and distributors, driving increased sales volume and customer retention.

Coordinated logistics, including shipping schedules, customs clearance, and delivery timelines, ensuring efficient and cost-effective transportation.

Conducted market research to identify opportunities in emerging markets, resulting in expanded territory coverage and revenue growth.

Negotiated contracts with international buyers and suppliers, achieving favorable terms and maximizing profitability.

Global Pronex Inc.

Field Technical Manager

March 2004 – December 2008

Led a team of technicians in the installation and maintenance of technical equipment.

Oversaw daily operations, ensuring adherence to safety and quality standards.

Maintained accurate records for service activities, equipment logs, and inventory.

Communicated with technical support teams to resolve complex system issues.

Delivered detailed reports on operational performance and client satisfaction. EDUCATION

Cerritos College, Norwalk, California – Associates of Arts Degree (June 2004)

Nogales High School, West Covina, California – Diploma (June 1994) PROFESSIONAL CERTIFICATIONS

Certified Export Specialist (CES) \u2013 National Customs Brokers & Forwarders Association of America, 2023

Forklift Operator Certification \u2013 OSHA Compliant, 2022

Automotive Dealer License \u2013 State of California, 2021 REFERENCES

Available upon request.

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