Customer Service Exceptional

JAQUES D HENNICK

**** *** ******* • Henderson, NV 89052 • 702-***-**** • *****************@*****.***

SUMMARY OF QUALIFICATIONS

Results oriented career minded individual possessing a professional attitude with concentration on customer service-related industries. Well organized and focused.

PROFESSIONAL EXPERIENCE

Hola Mexican Cocina Cantina, Las Vegas, NV

07/2024 –Present Bartender

Provide exceptional customer service to all guests with a positive and friendly demeanor

Knowledge of craft beer, domestic beer, as well as preparation of cocktails and wine

Answer questions about menu items make recommendations upon request

Serve beverages in a timely manner to ensure customer satisfaction and take immediate steps to correct any problems

Present check to guests and process payments for cash and credit

Osaka Japanese Restaurant, Henderson, NV

11/2021 – 07/2024 Manager/Bartender

Open and close restaurant daily as a responsible and reliable key holder

Responsible for all employee scheduling to ensure coverage for servers and bartenders

Submit all employee work hours for payroll processing, calculate tips for fair and equitable distribution

Knowledge of craft beer, domestic beer, as well as preparation of cocktails and wine

Provide exceptional customer service to all guests with a positive and friendly demeanor

Answer questions about menu items make recommendations upon request

Explain how menu items are prepared describing ingredients and cooking methods

Serve food and beverages in a timely manner to ensure customer satisfaction and take immediate steps to correct any problems

Present check to guests and process payments for cash and credit

Weiss Deli and Bakery, Henderson, NV

06/2008 –06/2020 Server

Knowledge of all menu options and preparations

Stock service areas with supplies such as condiments and tableware

High volume service and sales of food and drink items

Provide efficient and professional guest service and a comfortable atmosphere for guests

Multi-task handling of multiple tables and guests for the ultimate guest experience

Supervise and direct employees as needed in absence of the owners

Eagle Sentry, Las Vegas, NV

07/2005 –07/2007 Assistant Manager, Service Department

Created daily invoices from customer work orders

Generated monthly invoices for vendors

Primary contact for customer concerns and complaints regarding billing and service

Scheduled customer service appointments

Maintain time variables and productivity levels

Work with inter-company customers as a team

EDUCATION

Crescent School of Gaming and Bartending, Bartending Certificate of Completion

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