Manual Testing Quality Assurance

Mansee Jain

Carrollton, TX (***) ***–**** ************@*****.*** linkedin

Summary

Over 8 years of experience in Software Quality Assurance, specializing in manual testing, production support, and issue resolution across various platforms. Proven expertise in production triage support, managing escalation processes, and coordinating cross-functional teams to resolve critical production issues efficiently. Skilled in testing workflows, creating detailed use cases, and performing performance testing using tools like Postman scripts. Adept at ensuring smooth operations by collaborating with development, operations, and customer support teams to minimize downtime and ensure system reliability. Strong problem-solving skills combined with a deep understanding of end-to-end testing processes for web and mobile applications. Manual Testing Expertise:

● Core Testing Areas: End-to-end manual testing, test case creation, and execution.

● Test Planning: Developed comprehensive test plans and contributed to test strategy discussions, ensuring thorough test coverage.

● Agile Processes: Actively participated in Agile Scrum ceremonies, providing insights on user stories, acceptance criteria, and test coverage using Jira and PMF tools.

● Database Testing: Applied strong knowledge of relational databases (SQL) to optimize database interactions, ensuring data integrity and efficient querying. Web Service Testing:

● Automation & Manual Testing: Experienced in manual and automation testing of SOAP and REST APIs using tools like Postman, SOAP UI, and Rest Assured.

● API Validation: Proficient in validating web service responses, error codes, and payloads through script-based and manual approaches.

Performance Testing:

● API Performance: Created and executed user-case-based scripts using Postman to evaluate API performance, user load, and system responsiveness.

● Load Testing: Conducted performance and load testing for APIs, ensuring scalability and stability under varied conditions.

Production Support & Triage:

● Production Issue Management: Supported production environments by triaging critical issues, initiating escalation processes, and coordinating with development and operations teams to ensure swift resolution.

● Issue Resolution: Spearheaded efforts to engage necessary teams, conduct root cause analysis (RCA), and resolve production issues promptly, minimizing downtime and ensuring operational continuity.

● RCA Documentation: Ensured detailed root cause analysis write-ups were prepared, capturing the problem’s origins, resolution steps, and corrective actions taken, to close cases and prevent future occurrences.

Salesforce Admin:

● Workflow Management: Managed and configured workflows, ensuring seamless business process automation.

● User Roles and Permissions: Administered user roles, profiles, and permissions to ensure data security and access control within Salesforce.

● Data Management: Oversaw data import, export, and integrity within Salesforce, ensuring efficient data handling and synchronization.

Content Manager:

● Content Management: Managed and maintained content using Contentful, ensuring high-quality, consistent content across platforms.

● Collaboration: Worked closely with technical teams to support content formats and integration with various digital platforms.

● Professional Writing: Produced clear, professional content tailored to user needs, ensuring content accuracy and relevance.

Scrum Master:

● Agile Practices: Facilitated daily stand-ups, sprint planning, and backlog grooming, ensuring the smooth execution of Agile ceremonies.

● Cross-Team Collaboration: Provided cross-team support to remove blockers and ensure alignment between development and other teams.

● Process Improvement: Supported continuous improvement of Scrum practices, optimizing team efficiency and workflow.

Skills

ASP.net C# JAVA6 CSS HTML WebLogic CI/CD with GitLab Workshop facilitation Cross-functional teams SDLC salesforce CMS Content writer contentful Professional Experience

QA Analyst and Production Support

Brillio – October 2021 – Present

Client: Verizon

Project: Integrated Ops Portal (IOP)

● Provided client support for issues during working hours, including ticket triaging and routing to the appropriate departments for resolution.

● Created tickets for defects and ensured they were tracked and managed effectively.

● Led the testing efforts for a new server launch (Beta version), responsible for pre-release testing and providing support for 70-80 users during a week-long testing phase before the actual production release.

● Conducted thorough testing of applications during monthly releases, providing immediate post-deployment support and focusing on newly introduced changes.

● Wrote and validated test cases for new features in multiple environments, ensuring smooth deployment and client understanding of changes.

OpsTracker Migration

● Played a key role in the migration of IOP from third-party-managed data (OpsTracker) to an in-house solution.

● Responsible for verifying the correct data flow during the migration, using various database queries to ensure data integrity and successful transition. Software Tester and QA Analyst

Binary Mesh Technologies – September 2011 – November 2015 Responsibilities:

● Collaborated with Product Managers, Release Engineers, and development teams to cultivate a strong testing culture, supporting continuous integration (CI) and continuous delivery (CD) practices.

● Developed comprehensive Test Plans and detailed Test Cases for mobile native applications, ensuring high test coverage.

● Led daily defect triage meetings, prioritizing and tracking issues with project teams for swift resolution.

● Developed and implemented test plans for identifying product defects, analyzing product performance, and recommending improvements.

● Executed SQL queries to validate database integrity, ensuring correct insertion, deletion, and updates, and conducted data analysis to identify and troubleshoot issues.

● Coordinated with globally distributed engineering teams to ensure the timely and successful release of software.

● Actively contributed to process improvements, system issue root cause analysis, and corrective action planning, while also suggesting enhancements and preparing technical-to-functional detailing.

● Participated in daily Scrum meetings and collaborated across all phases of the SDLC using Agile (Scrum) methodology.

● Reviewed and analyzed system specifications, executed test scripts, and reviewed results to ensure quality.

Software Engineer Trainee

CS Infotech, Chandigarh – March 2011 – August 2011

● Completed a 6-month Industrial Training in ASP.NET and Java 6.

● Worked on the project "Secure Web Cast Portal," from concept through development to completion, gaining practical experience in full project lifecycle management. Education and Achievements

● Master of Computer Application (MCA)

Maharishi Markandeshwar University, Mullana, Ambala, India – 2011

● Research Publications:

Published research paper titled “Design and Implementation of Efficient Scheduling Algorithm for High Performance Cloud Computing”, presented at the 4th International Conference on Wireless Networks & Embedded Systems (WECON), Chitkara University, Punjab, March 20-21, 2015.

Published research paper “Developing High Performance Web Execution Model Using OOPS and Procedural Programming”, presented at the International Conference on Green Computing and Engineering Technology 2015 (ICGCET'15), Dubai, UAE, July 25-26, 2015. This paper was later upgraded to the Scopus Index IJSEIA Journal and earned the “Young Scientist” award. Certifications

● Salesforce Administrator 2021

● Scrum Master 2021

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