Miss

EDUCATION

Goodwin University – East Hartford, C

January 2020

SKILLS

Workflow Planning CRM Software

Scheduling & Referrals Epic &

Meditech Systems Insurance Billing

Procedures Primary Care

Coordination Electronic Medical

Records Policy and Procedure

Modification Action Planning &

Community Involvement CPR and

CNA Certified

Shayna Best

***.******@*****.*** 646-***-****

Bridgeport, CT 06 27th February 1993

United States of America

PROFESSIONAL EXPERIENCE

Nuvance Health – Norwalk, C,

Customer Service Representative II

December 2023 – present

Front-end duties including scheduling treatment

series for physical therapy, occupational therapy, speech therapy, and audiology.

Answering phones and handling patient inquiries.

Faxing and sending out reports to doctors' offices. Hartford Healthcare Primary Care – Fairfield,

CT, Office Coordinator/Medical Assistant

November 2021 – July 2023

Created, maintained, and updated filing systems

for both paper and electronic documents.

Scheduled appointments for department

managers and oversaw office operations.

Managed office inventory, workflow processes,

and ensured regulatory compliance.

Improved customer satisfaction and employee

productivity through coaching and professional

development.

Yale New Haven Health System – Trumbull, CT,

Patient Financial Services Representative –

Pediatric Specialist

April 2017 – August 2021

Handled patient account inquiries and negotiated

payment plans.

Scheduled appointments for X-rays, labs, and

pediatric specialties.

Verified insurance and demographic information

while maintaining HIPAA compliance.

Stamford Hospital – Emergency Department –

Stamford, CT,

ED Registrar and Admitting Department

July 2016 – February 2017

Handled admission processes and discharge

procedures to transfer patients from hospital to

home care, extended facility, and self-care plans. Verified patient details and insurance coverage

and collected co-pays.

Calculated collectible amounts due for procedures. Reviewed hospital schedule and confirmed arrival

times.

Registered patients for labs, surgeries, and

radiology.

PROFILE

Professional Summary

Experienced Office Management and

Administration professional with a proven ability

to optimize productivity, efficiency, and service

quality across various departments. Skilled in

training new and existing staff and establishing

rapport with patients. Self-motivated with

exceptional communication and computer abilities.

Proficient in Epic and Meditech systems, with

experience in Yale and Hartford Healthcare

networks. Dedicated team player with strong

organizational, problem-solving, and multitasking

abilities.

Contact this candidate