Information Technology Business Development

Nicole R Mauro

Stroudsburg, PA 484-***-**** ***********@*****.***

Skills

Information Technology

Communication

Data Analysis

Critical Thinking

Teamwork

Time Management

Problem Solving

Patient Education

Interpersonal Skills

Cybersecurity Web Development

Work Experience

Long-Term Substitute MCTI Bartonsville, PA 11/2023 - Present

• Substitute teacher in 23 different programs as needed

• Handled filing, answering phones, and daily tasks from teachers, parents, and administrators

Key Holder Tractor Supply Wind Gap, PA 03/2022 – 01/2023

• Met and exceeded sales goals each month

• Exceeded customer satisfaction goals and surveys

• Oversaw morning reporting and opening procedures Director of Business Development Progressive Health of PA Milford, PA 03/2020 – 10/2020

• Facilitated the transition to a long-term, community-based program

• Represented the company at trade shows and conferences

• Educated new staff, families and potential clients on program resources

• Managed admissions and referral processes

• Established and maintained community relationships Director of Marketing and Admissions Pruitt Health Care Management New Bern, NC 02/2015 – 12/2019

• Provided greater efficiencies to reduce long-term care, expedite patient healing

• Increased sales by over 20%

• Sourced new clients, established a network through multi-channel partnerships

• Met productivity and revenue goals

• Facilitate qualifying referral, turning them into new sales opportunities

• Provided patient assessments for cross-sale initiatives and training Military Experience

Information Management/Cybersecurity US Air Force McGuire AFB NJ 12/1997 – 08/1999

• Reported to active-duty General on Base Appearance Team

• Managed transportation squadron, Lan, Network servers

• Followed computer security protocols

• Performed computer rebuilds and upgrades

• Managed transportation, employee performance reports, security clearances, discipline action reports, budgeting reports, employee recertification and testing information

Education

Bachelor’s of Science in Public Health, Undergraduate in Forensics American Military University West Virginia 09/2008 – 07/2010 Certified Ethical Hacker, Certified Network Defender, Comp TIA ACI Learning University Denver Colorado 03/2022 – 09/2022

Veterinary Assistant Program Craven Community College Morehead City, NC 2008 Undergraduate Courses DeSales University Northampton, PA 09/2005 – 04/2006 Medical Assistant Lincoln Technical Institute Scranton, PA 10/1999 – 10/2000 Associate’s in Information Management College of the Air Force McGuire AFB, NJ 10/1997 – 08/1999

Certified Nursing Assistant MCTI Bartonsville, PA 09/1995 – 05/1997

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