Business Analyst /Scrum Master

CH PRIYA

Ph: 713-***-**** **************@*****.***

BUSINESS ANALYST:

• Certified Scrum Master, UI Path certified RPA business analyst with 12 plus years’ experience and ability to leverage technology-business knowledge to analyze key business challenges, answer strategic questions and deliver comprehensive decision support.

• Analytical and results-focused business analyst, moving in project management role, with a well-balanced combination of business, management and technical skills working in different domains with cross-functional teams.

• Experienced in building global and sustainable business strategies across health, retail, and engineering organizations with presence in multiple countries.

• In depth knowledge of project development life cycle (PDLC) process at all stages performing risk analysis and cost/benefit analysis.

• Worked with multiple organizations to develop strategies for launching new products/applications in the respective fields.

• Expertise in market segmentation and target marketing.

• Ability to develop policies, procedures and operational processes that enhance cross- functional communication and increase product quality.

• Experience in building and managing vendor relationships for services and products.

• Experience in the development of business process model and training end users on new functionality and lead UAT sessions.

• Expertise as product owner (Scrum, Agile) - product backlog grooming and prioritization, sprint planning, sprint backlog, daily stand-up, user stories, acceptance criteria, retrospective, demos.

• Excellent writing skills in preparing functional specification documents (FSD) and defining project plans, with expertise in data flow diagrams and sequence diagrams.

• Willingness to learn and grow with the new business processes and technology.

• Creative and innovative thinker, with excellent communication skills bringing energy, enthusiasm, and leadership to problem resolution.

ACCOMPLISHMENTS:

• Star performer for innovative strategies.

• Client appreciation reward.

CERTIFICATIONS:

• UIPath certified RPA Business Analyst

• Certified Scrum Master CSM

• Trained and certified in Power BI

• Completed OSHA Hazard Recognition Training for General Industry and HIPPA. FUNCTIONAL & TECHNICAL SKILLS:

• Experience in Office 365, Sales force- FSL, SharePoint, ADO, JIRA.

• Internet Technology JavaScript, XML, HTML

• Database and BI tools SQL, Power Bi

PROFESSIONAL EXPERIENCE:

CTM, City of Austin, TX Mar 2023 – Current

Sr Business Systems Analyst www.Austintexas.gov

COA uses Granicus’ Gov-tech platform Amanda to provide services to citizens by utilizing the Permitting, Compliance and Licensing solutions in Amanda.

• As a Sr BSA I act as a liaison between the dev team and Amanda users across the city like Austin water, Austin energy, Austin transportation etc, for permitting access and portal medium between the city engineers and public (citizen users).

• Manage requirements that are essential to platform success, ensure focus remains on core business needs and functions directly related to the business.

• Perform and document process analysis activities including as-is process identification, to- be process design and gap analysis/resolution.

• Initiating process improvements, creating efficiencies, and promoting cooperation between cross functional teams to build strategies and address departmental needs. Austin Public Health, TX Jan 2021 – Mar 2023

Business Systems Analyst Sr www.Austintexas.gov

Austin public health strives to prevent disease, promote health, and protect the well-being of all and educates the benefits of healthful behaviors in avoiding chronic diseases for Austin and Travis County residents. As a Business systems analyst,

• Gather and interpret business requirements and partner with IT on driving enhanced monitoring and dashboards.

• Gathered census data to analyze the demographics of real-time reported Covid cases from the CDC and the Vaccine record Metrics.

• Created custom dashboards and reports using Power BI that provided detailed insights into email traffic, including volume, response times, and sentiment analysis.

• Support the implementation of the solution, provide training, drive User Acceptance Testing, define transition requirements and provide post implementation support.

• Managing and prioritizing product backlog, epics, user stories, acceptance criteria, test cases.

• Liaise and support, working closely with business to elicit requirements and convert them to specifications for dev team.

Roshal IMG, Katy, TX Nov 2018 – Sep 2020

Systems Operations Manager www.Roshalimaging.com

Roshal Imaging Services is 24/7 on demand service provider in health care. It’s a perfect blend of technology and service, evolving to lead the industry. As a systems operations manager

• Spearheaded mobile application launch for dispatch services.

• Led a system integration team for data flow between EMR and PAC’s adhering to HIPPA regulations, was liaison for the IT, Radiology, and application team(vendor).

• Led and managed Ultra LINQ application a cloud-based PAC’s system to scan, read, report and sign off the medical records.

• Performance reporting for operational needs to analyze cost-benefits and gaps.

• Responsible for providing quality and performance metrics to clients.

• Analyzing productivity for optimization of resources.

• Worked with Vendors like Siemens Healthier in building a custom mobile app and dashboard for on demand dispatch operations.

• Worked closely with management in building a scheduling logic that would automate the dispatch and partnered with vendors like Qzenda to get that built into the system. Selltis, Houston, TX Nov 2017 – Nov 2018

Business Analyst www.selltis.com

Selltis is the industry expert in providing CRM solutions with a proven record of success and world class service. At Selltis as a business analyst, was

• Responsible for gathering user requirements through interviews, workshops and representing them in well-documented user stories.

• Responsible for maintaining product backlog and prioritizing the user stories based upon the product requirements.

• Involved in analyzing business operations and strategizing business solution software with regards to business goals, deadlines, schedules, budgets and needed resources.

• Maintaining project and status updates at each phase to keep the clients in loop for any quality issues and design improvements.

• Involved in creating test cases for system unit testing, Integration testing, UAT and production (post implementation review).

• Was exposed to Katalon Recorder and created automated test cases with users keystrokes just recorded.

• Involved in development of business process model and training end users on new functionality and lead UAT sessions.

• Participated in change management reviews, process, and strategies in training the impacted user.

• Conducting end of the release quality summary to ensure improvement in future releases.

CTG, Katy, TX Jan 2015 – Nov 2017

Project Manager www.texasctgroup.com

CTG is an engineering firm in the construction domain, involved in design and build concepts for retail, residential, commercial, health and hospitality industries. At CTG as a project manager

• Involved in gathering requirements, defining the scope of the project, project distribution to each cross-functional team and was a liaison between team and the clients.

• Developed a custom financial model with respect to business requirements to build and implement better business strategies.

• Promoted open and transparent communication as appropriate to encourage understanding of all stakeholder requirements and drivers.

• Co ordinated team meeting when ever required that involved Clients, engineers, and inspectors.

• Worked closely with permits and coordination and was heavily involved in coordinating with cities, counties and departments for inspections and approvals.

• Reviewed construction process and scheduled inspections to make sure process aligned with design documents and make recommendations as required.

• Negotiated project schedule with the delivery team, to ensure that the overall schedule duration and contingencies fall within agreed expectations with the stakeholders.

• Worked collaboratively with business units to produce competitor analysis, including strategy and specific project performance.

• Built and maintained relationships with clients and franchises. Luminess Air, Stafford, TX Feb 2011 – Jan 2015

Sr Business Analyst www.luminessair.com

Luminess Air is a cosmetic company that designs, develops, and sells high-end makeup. As a Sr business analyst, I was involved in analyzing business solutions for multiple disciplines across the organization.

• Was part of a design team in building sustainable and successful business models by in depth research of the current market and trends, market segmentation, analyzing competition through qualitative analysis (focus groups), quantitative analysis, pricing, seasonal launch, marketing platform etc.

• Responsible for product enhancement with respect to the business function within the organization.

• Led web-marketing team in designing company specific strategies, targeting web users and email campaigns.

• Involved in analyzing and forecasting the trajectory of business growth each season and through every campaign.

• Performed cost/benefit and risk analysis in determining the price, budget, and market. Also did SWOT analysis before the launch of the new product.

• Business trip to India to develop and train a technical team pertaining to the business needs of the organization.

• Developed statistical reports for better business processes and strategies. Catalyst Group, Katy, TX Aug 2010 – Feb 2011

Business Analyst

Catalyst group specializes in providing IT solutions to oil and gas companies and as a business analyst I was involved in

• Mapping the flow of information around a business.

• Providing process definition, analysis, and documentation.

• Identifying new opportunities to increase efficiency and performance.

• Managing vendor, customer, and stakeholder relationships.

• Made presentations to senior & executive management, putting together procedures manuals and system documentation.

EDUCATION: Bachelor’s Degree – B Tech in Information Technology

Contact this candidate